Transformation & Change Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Role Purpose:

Experience Strategy & Operations (ESO), Change Activation team is made up of advisors and strategic partners that drive transformative changes and product adoption within Digital Technology Experience (DTX) and beyond. DTX creates products and services that make our employees world work, and Change Activation brings those to life. Working with our Product, UX and cross-functional business partners, this role helps drive our Digital Technology Experience (DTX) strategy and influence adoption of our products and services. This role will also activate organizational effectiveness programs to continually advance the experience of our DTX employees.

What you get to do in this role:

• Conduct impact, stakeholder, and/or organization analyses to determine the program’s scope, severity, and receptivity.
• Develop and execute change strategies that drive adoption of key products and improve employee experience across ServiceNow.
• Develop executive and strategic communications including presentations – ideally in an agile context.
• Work closely with business leads, product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms.
• Drive adoption of new products, tools, and/or processes and tracking success of efforts.
• Support teams to identify opportunities, unlock productivity and accelerate execution.

To be successful in this role you have:

• A self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities.
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity.
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo.

Requirements for the role:

• 8+ years of work experience in change, strategy and/or transformation role within a fast-paced, dynamic environment, preferably a consultancy
• Highly motivated, proactive, authentic, committed, creative, and inclusive team player
• Experience executing complex, high-profile strategic programs from end to end, preferably in the tech space
• Excellent communications, program management, and stakeholder management abilities, including excellent persuasion and presentation skills
• Advanced level MS Office (Powerpoint, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables
• Bachelor's degree in business administration or relevant field preferred with prior consulting experience

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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