Transflo Customer Service Representative

Road & Rail Services

Transflo Customer Service Representative

Starting pay: $19.00 per hour

Basic purpose of the position:

Relative to inventory, product specifics, billing and scheduling of inbound and outbound movements of product and to maintain confidentiality in all matters.

Responsibilities:

• Comply with all industry, customer and company safety regulations and operating procedures
• Must respond promptly and help resolve customer concerns and complaints
• Perform inbound and outbound functions of truck/railcar traffic
  • Accurately weigh inbound/outbound trucks via truck scale
  • Monitor shipper inventories utilizing computer entries
  • Distribute documents/shipping papers as needed for transportation of railcars and trucks

We Offer:

• A Full Benefits package including Medical, Dental, 401K
• Paid Holidays and Vacations
• An annual Steel Toe Boot allowance
• All Personal Protective Equipment (PPE) provided
• Veteran Friendly
• A promote from within mentality
• and much more!

Education Requirements:

• High School education or GED equivalent

Experience Requirements:

• Customer service experience
• Scale operations experience
• Computer & Office experience

Skills, Licenses, Certification, and/or Special Training:

• Meet and maintain all of the requirements contained in the Conditions of Employment policy

Physical, Mental & Sensory Requirements:

• Ability to occasionally work in an outdoor environment, exposed to all weather elements, including extreme hot and cold temperatures, dust and noisy conditions
• Must be able to sit for extended periods of times
• Ability to stand for extended periods of time
• Ability to operate standard office equipment - computer, calculator telephones, fax, 2-way radios
• Ability to occasionally lift/carry up to 25 lbs.
• Must be able to work independently
• Ability to multiple tasks
• Must be able to properly wear all required Personal Protective Equipment

Expectation:

We expect all associates to be committed to a high standard of safety. The associate must be in compliance with all safety rules/policies and prepared to report safety and potential safety violations to appropriate supervisory personnel. Individuals performing this function must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Job performance without equipment damage is essential to meeting our customers' safety, quality and production requirements.

Company Overview:

Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail-related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail related equipment and facilities. Visit us online at www.roadandrail.com for more information!