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Form of workJob Description
Job Summary:Responsible for assisting the Operations Manager with all facets of safety and cleaning program at the local level.
Essential Functions:
Coordinate Trainings:taking the lead on all operations and equipment training for all ambassadors, certifying those that are qualified and have passed the standard maneuverability and knowledge tests. Ensuring compliance to all BBB standards, procedures, and policies for operational activities.
Assists Operations Manager:focus shall be on all operational activities of the local program, but availability to learn and assist with administrative functions are also required. These functions include:
Operational Oversight:Responsible for daily guidance and direction of on-street operations. Assists in developing deployment plans and mentors ambassadors to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and ambassador performance recommending adjustments to the standard deployment plan while redirecting and training ambassadors on better ways to meet the daily needs of the service district.
Human Resources:recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent Downtown.
Quality Assurance:Ensures service expectations are being met through regular shadowing and mentoring of all ambassadors; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.
Customer Relations:actively engages customer representative and stakeholders as requested by the Operations Manager to discuss local issues and to set a course for continual program evolution. Implements new local strategies and trains ambassadors to continually improve service delivery.
Reporting:uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness.
Hands On:the Operations Supervisor is an important element of the program's visibility and is expected to be a 'working' manager to actively participate in daily safety and cleaning tasks and duties.•
Requirements
PHYSICAL ABILITIES -- o Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break). o Must be able to work outdoors in all conditions with provided inclement weather gear.• COMMUNICATION -- Must be able to speak, read, and write the English language in order to create basic reports.
Job Summary:Responsible for assisting the Operations Manager with all facets of safety and cleaning program at the local level.
Essential Functions:
Coordinate Trainings:taking the lead on all operations and equipment training for all ambassadors, certifying those that are qualified and have passed the standard maneuverability and knowledge tests. Ensuring compliance to all BBB standards, procedures, and policies for operational activities.
Assists Operations Manager:focus shall be on all operational activities of the local program, but availability to learn and assist with administrative functions are also required. These functions include:
Operational Oversight:Responsible for daily guidance and direction of on-street operations. Assists in developing deployment plans and mentors ambassadors to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and ambassador performance recommending adjustments to the standard deployment plan while redirecting and training ambassadors on better ways to meet the daily needs of the service district.
Human Resources:recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent Downtown.
Quality Assurance:Ensures service expectations are being met through regular shadowing and mentoring of all ambassadors; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.
Customer Relations:actively engages customer representative and stakeholders as requested by the Operations Manager to discuss local issues and to set a course for continual program evolution. Implements new local strategies and trains ambassadors to continually improve service delivery.
Reporting:uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness.
Hands On:the Operations Supervisor is an important element of the program's visibility and is expected to be a 'working' manager to actively participate in daily safety and cleaning tasks and duties.•
Requirements
PHYSICAL ABILITIES -- o Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break). o Must be able to work outdoors in all conditions with provided inclement weather gear.• COMMUNICATION -- Must be able to speak, read, and write the English language in order to create basic reports.
