Trainee Manager

Virtual Office & Coworking Manager

Servcorp management is like running your own small business within the security and systems of an international company with a successful track record since 1978. At Servcorp, you manage your area in its entirety, and therefore you can see how you and your team are performing.

Key attributes:

• Attitude: positive, enthusiastic, confident, approachable and a great smile
• Communication skills: active listener, friendly, respectful, responsive, confident
• Customer service focused: genuine interest to help others, subscription builder
• Professionalism: invested in the business, well presented, career oriented
• Leadership: leads by example, engages team members, makes business decisions, proactive
• Management skills: time management – works to deadlines, eye for detail, solves challenges
• Results oriented: motivated to achieve, want to win  Culture fit: positive energy, sticks to the Servcorp system, adds value

Management position summary: Sales

• Study ‘How to Create a Buyer’, and learn the Servcorp sales process – it will help you with Virtual Office & Coworking sales.
• Study Virtual Office & Coworking Sales Talk guides.
• sell with enthusiasm, explaining the unique differences that make a client successful in Servcorp.
• Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office & Coworking enquiries in to tour the Servcorp office.
• Every enquiry will receive a demonstration/s of the Servcorp communications and technology. Ensure you understand its power, and demonstrate technology to enquiries that tour.
• Learn and manage the ‘Trip to Sale’ for all enquiries, and train your team to handle enquiries with priority and to the standards.
• Walk the floor three times per day to ensure five star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor – it creates a buyer.
• Confident in using the tools such as ‘Don’t Buy a Lie’, ‘Why You Need to Be in Servcorp’, and ‘Quick Comparison’ to help you create a buyer.
• Follow up enquiries keeping CRM/MyFloor/Wombat up to date, and driven to close sales.

Sales administration:

• Follow the sales templates in The Library when communicating on behalf of Servcorp.
• Keep CRM/MyFloor/Wombat up to date with correct sales notice details, correspondence and Service Agreements uploaded.
• Ensure Service Agreements, Client ID, and Credit Card details are obtained and correctly executed.

Stabilise team:

• Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be used).
• Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the business.
• Create a positive and enjoyable work environment. You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelines.
• Hold team meetings to motivate, educate and reward your team every six weeks. Involve your General Manager or organize a guest speaker quarterly. Distribute minutes of meetings to all team members and General Manager within 48 hours.
• Discuss with your team the client’s business; find out what the clients need and how we can assist/help them. Train your team to exceed client’s expectations.
• Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets. Review team Job Description and performance evaluation. 3
• Celebrate your sales and client success with your team.

Stabilise clients:

• Client Welcomes and Happy Calls with your team to the standards in The Library for every client from day one, and continue to onboard over 6-8 weeks to learn how you can support the client.
• Complete a minimum of 8 “How can we help you” (80/20) meetings per month, to further understand the client’s business, progress, and ways we can support them with subscription solutions. Submit report details to your General Manager.
• Attend to all client queries or concerns within 24 hours.
• Deliver quarterly networking functions on your floor to foster Community, and facilitate business introductions for stabilization.

Client terminations:

• Aim to re-sell clients who provide termination notice.
• Where relevant, apply Virtual Pause, as per the guidelines in The Library.

Make a profit

• Review monthly profit and loss statement; compare your performance in the current period against the previous month and previous year, and improving profits. (After your first 6 weeks).
• Know your projections for the month and year.
• Actively audit and increase subscriptions.

Accounts:

• Ensure supplier invoices have been on-charged to clients with appropriate mark-up.
• Ensure all cheques and cash are banked on the same day.
• Accurately receipt client payments in accounting system from bank statement/receipts.
• Following up collect payment from outstanding clients meeting collection targets on 15th, 21st, and 25th of the month.
• 95% of all Virtual Office & Coworking clients should have a credit card on file and Office clients should be paying via Direct Debit.

Billing system:

• A sound knowledge of your billing system.
• Set up of clients correctly in accounting system; ensure all items on the Service Agreement are properly entered, rent increases entered and occur automatically.
• Ensure your team are using Task Timer and charging correctly daily. Check grammar, charge and correct codes etc.
• Audit recurring charge items twice per year.
• Accurate and timely client invoice preparation and distribution by the 1st of the month.

General:

• Ensure all floor equipment is maintained – there is no maintenance budget.
• Ensure a sound knowledge of your equipment; photocopier, TV, Smartboard, Video Conferencing.
• Liaise with Servcorp IT to ensure IT and Communication records and equipment are maintained.
• Liaise with building management to ensure directory board listings are updated, Servcorp is listed, and the building is maintained.
• Liaise with local telephone directory listing agency to ensure they are updated.
• attend Management Meetings, returning to your location and actively training your team with the information.
• Report regularly and honestly to your Manager.

Relocation to other Servcorp Cities (New York, Washington) is possible

Job Type: Full-time

Experience level:

• 1 year
• 2 years
• Under 1 year

Work Location: In person