Interim Housing Case Manager

Position Title:Interim Housing Case Manager

Supervised by: Director of Program Services & Administration

Status: Full Time (Non-Exempt)

Wage: $22.20 - $25.99/hr ($43,290.00 - $50,680.50 per year) commensurate with experience

Schedule: This position is performed on site and a set schedule is required. Case management services are typically provided Monday – Friday, 9 am – 5pm, however since the Interim Housing Program operates 24/7, if candidates have availability to work on evenings and/or weekends this is a plus. The work schedule can be modified to include both regular business hours and evenings/weekends based on candidate's availability and the program’s needs.

About us: Sarah's Circle is a non-profit organization working to end homelessness for women in Chicago. Located in Uptown, Sarah's Circle has provided support for thousands of women since 1979. The Interim Housing Program is a 50-bed overnight facility that provides 24-hour access to supportive services. It is designed to transition women into permanent housing as quickly as possible.

Please note: Sarah’s Circle provides homeless services to women ages 18 and above. Due to the nature of this position, only female applicants will be considered for this role. Applicants of all genders are welcome to apply to many positions within our organization, including similar Case Manger roles. View currently open positions at https://sarahs-circle.org/employment-opportunities/.

Summary

Case Managers provide intensive case management for clients seeking housing, which includes linkage and coordination with other agencies. When working in the program space, Case Managers are responsible for fostering a safe and trauma informed environment. They must also document services within a timely manner, including data entry in HMIS. Occasional assistance with program coverage and support of volunteers is required.

Responsibilities

Individual Services

• Provide case management services to all clients to support them in obtaining permanent housing, maintaining or increasing income, and increasing skills and resources that will improve housing retention and stability.
• Complete intake, assessments, service plans, and progress assessments. Enroll eligible clients into programs in a timely fashion.
• Collaboratively develop individual goal-based service plans with clients. Facilitate regular progress meetings and make amendments when needed.
• Provide encouragement and education toward clients’ individual goals via coaching, life skills instruction, resources, and referrals. Advocate on behalf of client to ensure they receive needed services.
• Identify strategies to address any short-term or chronic issues, such as substance use or mental illness, which might compromise achievement of goals
• Find apartments for clients when needed, establish and maintain relationships with landlords or property managers, and facilitate execution of leases.
• Assist participants with moving and obtaining furniture, home supplies, and other needs.

Program Services

• Welcome clients: greet all individuals that enter the program; address immediate needs such as food, clothing, and medical attention
• Provide information: ensure clients understand the program overview and the grievance process; provide copies of client rights and responsibilities and the mission statement; assess for language barriers
• Maintain a respectful culture: respond to requests within a reasonable timeframe; interact with clients that are in distress without immediately giving consequences; use nonjudgmental language; listen and validate a wide range of emotions expressed by clients; assist with de-escalation within program space
• Facilitate groups, as identified with supervisor
• Provide guidance to program staff, volunteers and new staff members as needed
• Assistance with program coverage is occasionally required

Administration

• Completes all required paperwork in an accurate and timely manner.
• Input accurate, complete, and timely data for all clients into internal reports and HMIS, in accordance with timeliness standards established by funder.
• Prepare for and participate in program audits.

Other

• Attend staff meetings and supervisory meetings as instructed by supervisor
• Attend staff trainings as instructed by supervisor (minimum of 4 per year)
• Attend and participate in significant Sarah’s Circle events including Winter Walk, as requested.
• Maintain current knowledge base by participating in educational or training opportunities, reading relevant publications, and maintaining professional networks
• Perform other duties, as assigned by supervisor

Qualifications

Education

• Bachelor’s degree in psychology, social work, or related social service field preferred

Job Experience

• 1 – 2 years of experience working with individuals experiencing homelessness and/or individuals with a history of trauma required
• 1 – 2 years of case management experience preferred

Health and Safety Requirements

• Ability to lift approximately 20lbs
• Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law

Sarah’s Circle believes homelessness is complex and that our work requires the expertise of people with different life experiences, skills, and perspectives. We are committed to creating a diverse and inclusive workplace that brings together people with different identities & backgrounds and enables all of us to be successful in our work to end homelessness for women in our city. Your unique experience is valuable, so if it aligns with one of these roles and you are excited about the work we do, please apply!

Job Type: Full-time

Pay: $22.20 - $25.99 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• How many years of experience do you have working with individuals experiencing homelessness and/or individuals with a history of trauma?
• Do you identify as female?

(Please note: Sarah’s Circle provides homeless services to women ages 18 and above. Due to the nature of this position, only female applicants will be considered for this role. Applicants of all genders are welcome to apply to many positions within our organization, including similar Case Manager roles. View currently open positions at https://sarahs-circle.org/employment-opportunities/ .)

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 1 year (Preferred)

Work Location: In person