Tpwd - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/

Required forms that will need to be attached with application for Military Employment Preference:

Documentation must be attached to the application before military preference can be granted.
BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
HIRING CONTACT: JD Miller/Park Superintendent, (430) 216-8016
PHYSICAL WORK ADDRESS: Fort Boggy State Park, 4994 State Highway 75 South, Centerville, Tx 75833

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs general clerical duties and provides Customer Service and information to the public for Fort Boggy State Park. Performs computerized registration of park visitors and campers. Collects permit fees and accounts for revenue collected. Assists with park store operations. Prepares reports and maintains appropriate files. Performs data entry, retrieval, and verification using word processing and spreadsheet software. Process incoming and outgoing correspondence. Maintains inventory of office materials and supplies. Performs light maintenance including cleaning and maintaining park office and restrooms. Works under close supervision, with minimal latitude for use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Three-year experience in areas such as general clerical, cash handling or Customer Service.

Licensure:

If driving is required, applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS:

Experience:

Experience in Customer Service;

Experience in revenue collection and accounting;

Experience in clerical and data entry;

Experience working with the public.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of park administration and operations;

Knowledge of general office procedures;

Knowledge of telephone procedures and etiquette;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in proper spelling, punctuation and grammar;

Skill in making independent, sound and timely decisions;

Skill in handling a high-volume front desk;

Skill in providing quality Customer Service in a courteous and professional manner;

Ability to accurately handle cash and account for revenue collected;

Ability to maintaining flexibility and work with frequent interruptions and multiple changing priorities;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to prepare and maintain records, reports and files;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Required to conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER