Tiktok Shop - Policy Education Program Lead

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for a strong leader who can take our Policy Education Programs to the next level.
What You'll Do

• Build an Education Program roadmap across all business pillars by auditing current practice, identifying critical gaps and problem solving.
• Develop and implement a comprehensive education go to market process covering content creation, content distribution and measurement.
• Lead a team of education managers ensuring effective educational content and outreach; give day-to-day directions as well as guide them for continuous growth in their capabilities and skillsets.
• Be the voice of the sellers and creators! Remain up-to-date on key workflow changes, operational guidelines, platform policy updates, and enforcement standards to champion Policy Education frameworks.
• Build a system to curate and maintain all educational assets for internal and external audiences.
• Establish partnerships with global cross-functional teams to build, standardize, and optimize the overall process Policy Education workstreams.
• Be on the look out for new content creation and learning tools that we should adopt.

Qualifications
Who We're Looking For

• Bachelor's Degree or above
• 7+ years of experience in platform governance, e-commerce, or educating sales team is required
• Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness
• Excellent coordination and communication skills across cross-functional teams to build plans and projects
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
• Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment
• Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing
• Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy
• International experience in the e-commerce industry is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
Job Information
The base salary range for this position in the selected city is $139560 - $256500 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Paid parental leave, Health savings account, AD&D insurance, Disability insurance, Health insurance, Flexible spending account, RSU, Paid time off, Parental leave, Employee assistance program, Vision insurance, 401(k) matching, Paid sick time