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Form of workJob Description
Benefits/Perks
- Competitive Compensation $65,000-$75,000.00
- Career Growth Opportunities
- Health Insurance
Job Summary
As a Tier II System Support Specialist at CNI, you will play a crucial role in providing advanced technical support and solutions to our clients. Working closely with Tier 1 technicians and clients, you will be responsible for troubleshooting and resolving complex IT issues, assisting in IT projects, and ensuring our clients' IT environments operate smoothly and securely.
Responsibilities
- Advanced Technical Support: Provide Tier 2 technical support to clients, addressing escalated issues related to hardware, software, networks, and infrastructure.
- Troubleshooting: Diagnose and resolve complex technical problems efficiently, ensuring minimal downtime for clients.
- Project Management: Lead and assist in IT projects, including system upgrades, migrations, and implementations. Create project plans, set timelines, and coordinate with clients and team members.
- Documentation: Maintain accurate records of client configurations, issues, and resolutions. Document procedures and best practices for both internal and client use.
- Security: Implement and maintain security measures to protect client systems and data. Stay up-to-date with security threats and vulnerabilities.
- Client Communication: Communicate technical information effectively to clients, both verbally and in writing. Provide clear, understandable solutions and recommendations.
- Collaboration: Collaborate with Tier 1 technicians, Tier 3 engineers, and other teams within the organization to ensure seamless service delivery.
- Continuous Learning: Stay current with industry trends, certifications, and emerging technologies to enhance your technical skills and contribute to the team's knowledge base.
- Client Satisfaction: Maintain a high level of client satisfaction by consistently delivering excellent service and support.
Qualifications
- Must have 3+ years working at a MSP within the last 12 months
- Strong troubleshooting and analytical skills
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Understanding of data privacy and security
