Service Manager

Essential Duties 

• Supervise Service Department.
• Perform annual employee performance evaluations.
• Responsible for reviewing daily field reports for accuracy and quality and contacts customer for follow up repairs.
• Responsible for reviewing daily JSA’s.
• Develop quotes for Major and Intermediate Field Repair Projects
• Discuss quote with customer and negotiate price, work schedules and necessary resources.
• Open service jobs.
• Provide technical support to customers, field mechanics and in-house personnel.
• Communicate with other KES Divisions for additional resources.
• Site visits to meet customers and observe quality of work being performed as well as discuss specific job requirements.
• Maintain after hours on call rotation with other department personnel.
• Make service calls on occasion when no other technicians are available.
• Billing review and approval up to level of authority (actual vs. quote).
• Other duties as assigned.

• Ability to troubleshoot and identify complex mechanical problems.
• Ability to estimate costs based on time, personnel, materials, logistics and profit margin.
• Ability to read technical manuals and interpret exploded diagrams of mechanical assemblies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)