Service Manager

Essential Duties 

• Supervise Service Department.
• Perform annual employee performance evaluations.
• Responsible for reviewing daily field reports for accuracy and quality and contacts customer for follow up repairs.
• Responsible for reviewing daily JSA’s.
• Develop quotes for Major and Intermediate Field Repair Projects
• Discuss quote with customer and negotiate price, work schedules and necessary resources.
• Open service jobs.
• Provide technical support to customers, field mechanics and in-house personnel.
• Communicate with other KES Divisions for additional resources.
• Site visits to meet customers and observe quality of work being performed as well as discuss specific job requirements.
• Maintain after hours on call rotation with other department personnel.
• Make service calls on occasion when no other technicians are available.
• Billing review and approval up to level of authority (actual vs. quote).
• Other duties as assigned.