Ticketing & Events Coordinator

Lime Rock Park- famous race track in Lakeville CT is seeking a Ticket & Events Coordinator to join the team!

Position Summary: Reporting to the Director of Events & Experience, the Ticketing & Event Coordinator plays a pivotal role in the planning, execution, and success of events hosted at Lime Rock Park. The main function of this role is to manage and maintain all racetrack ticketing operations. This multifaceted position requires a candidate with strong interpersonal skills, knack for organization, attention to detail, and a passion for creating memorable experiences for our patrons.

The optimal candidate will become a business leader on all matters related to ticketing operations including, but not limited to, maintaining digital ticketing platform, distribution & allocation of tickets, data acquisition, customer service, reporting, and on-site management.

Key Responsibilities:

• Customer Service.

oFirst on the phone to answer questions, direct calls, help Patrons complete ticket orders.

• Ticketing Operations

oManage the end-to-end ticketing process for all events, ensuring accuracy and efficiency in ticket sales and distribution.

oManage and maintain online ticketing platform (TorkHub.)

oFulfillment of all ticket orders, comps, donation requests, and sponsorship deliverables.

oManage/order supplies related to ticketing functions.

oManagement and distribution of seasonal hard card credentials and season long annual waiver management.

oCollaborate with internal teams to establish pricing structures, promotions, and discounts.

oContinues updating ticketing sales report on a weekly/biweekly basis. Provides post event reports and reconciliation.

oCollaborate with accounting department.

oCollaborate with Marketing Manager to develop fun, creative ways to increase ticket sales.

oUpload and maintain website calendar of events.

• Event Support

oSet up, program and stock ticket booths and Will Call prior to major events and breakdown after.

oHire, train, schedule and manage 8-10 event ticket sellers for major events.

oCreate and distribute event specific credential boards / parking hangtags to Guest Service staff and ticket sellers to avoid confusion as to who is allowed in designated areas.

oAssist in making and distributing meal vouchers for event staff.

oAssists in the management of the tracks event volunteer group.

oProblem solves any customer complaints ensuring a positive experience for all.

oAssist in planning and execution of small scale community events.

Qualifications:

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Adobe Professional

• Must be organized, detail-oriented and self-motivated

• Ability to multitask, prioritize and remain calm in a fast-paced environment

• Excellent interpersonal, written, and verbal communication skills

• Must be able to work a flexible schedule including evenings, weekends, and holidays

Education and Experience:

• A minimum education level of Associates Degree

• A minimum of 1-2 years work experience

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Lakeville, CT 06039: Relocate before starting work (Required)

Work Location: In person