Territory Performance Manager

*** The ideal candidate will live in metropolitan areas in Texas - Oklahoma - Eastern New Mexico ***

• Fosters and manages relationships with current franchisees and multi-unit operators.
• Assures franchisee performance by working with operators and staffs on operations, profitability and marketing.
• Assist franchisees with new store openings and conduct start-up and training. Coordinates training plans including verification that all training materials and tools are ready.
• Using data insights, develops the strategic plan and translates strategic planning into sales activities; monitors the market to develop product trends and to establish current and/or advantageous pricing.
• Provides guidance and support to franchise management. Protect the operating and financial interest of the franchisee and the company to ensure compliance with franchise agreements.
• Oversees Franchise Renewals as needed
• Acts as liaison between grocery wholesalers and franchisees and/or operators. Resolves any issues. related to delivery or non-delivery of breading and supplies to operators.
• Conduct restaurant visitations to ensure compliance with Operations Manual. Areas evaluated will include cooking procedures, product specifications, graphic standards and packaging standards. The TPM will develop an action plan to bring locations into compliance.
• Monitor inquiries to maximize advertising efforts; make telephone and personal contacts as required; Also, monitor results to ensure high level of customer satisfaction and repeat business.
• Ensures consistent execution and delivery of products, identifies irregularities, procedure compliance, HACCP, menu compliance and trademark protection through the results of operations evaluations.
• Ensure physical facilities comply with company standards.
• Develop and nurture business relationships; initiate, coordinate, schedule and conduct dynamic presentation meetings with possible qualified franchisees in effort to support and promote the Brand and Franchise opportunities.
• Participates in trade shows and sales meetings sustains a network for the dissemination of product information; sets-up and demonstrates equipment.
• Conduct on-site educational workshops and training sessions for franchise groups.
• Complete a variety of administrative duties such as month end reports, new store follow-up, weekly expense reports, preparation of classes, etc.
• Strictly adheres to Company and departmental policies and standards regarding the appropriate use of Company databases (e.g. Visual, CRM) and follows procedures regarding the appropriate maintenance of physical and electronic records; develops, maintains and utilizes proficiency in the use of the Company’s database. Also, Ensures implementation of company policies, procedures, programs, and new concepts.
• Foster & maintain relationships with distributor partners within established territory. Conduct regular communications with but not limited to their sales personnel. Keeping all parties up to date on marketing promotions, LTO’s and proprietary products needed to operate the full Chester’s brand.

• Operators are contacted and assisted on a regularly scheduled basis. Stores visited once per quarter or more for specified operators.
• Field problems are handled with a sense of urgency and adequate assistance is provided to operator/ customers.
• Required reports and records are accurately created and are timely in their submission.
• When required, responds as a reasonable host when accumulating reimbursable entertainment expenses; protects Company property and ensures the security necessary to prevent loss from abuse, carelessness, or theft.
• Operator complaints and distributor problems receive prompt, fair, and impartial attention; files are maintained to enable review of the circumstances and to support Company decisions.
• The ability to be a strong General Manager that can manage a large portfolio of franchisee/licensee units.

• Bachelor’s degree, preferably in business with course work including marketing and sales or significant experience in the QSR business channel.
• Candidate will demonstrate superior interpersonal skills: ability to positively & respectfully engage with all levels of the organization, well-developed verbal and written communication skills, strong listening and negotiation skills, dynamic presentation skills.
• Proficient in MS Office applications. Experience with IOS business applications and CRM business applications preferred.
• Prior P&L and budget management preferred.
• Knowledgeable on food safety practices & standards. ServSafe certification is highly recommended however current certification is not required
• Dynamic self-starter who is successful in both the operator’s meeting room and the restaurant’s kitchen.
• 75% travel is required.