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SalaryPosition Description
The Senior Project Manager, Technical Assistance & Performance is responsible for driving the day-to-day progress and success of Technical Assistance projects within the Technical Assistance & Performance (TAP) Division in the Office of County Administration (OCA). The TAP team aims to be the trusted group for partnering with Harris County departments and divisions to solve some of the County’s hardest problems and achieve truly impactful solutions to enhance the County’s work and improve the lives of Harris County residents. The TAP Team partners with departments and divisions to help address problems or achieve solutions related to major priorities of Commissioners Court. Commissioners Court’s priority outcomes are focused on environment, flooding, housing, public health, transportation, justice and safety, economic opportunity, and governance and customer service.
The TAP team usually works with partners for several weeks or months to study an issue and any applicable data/documents, understand the relevant staff’s strengths and needs, identify action steps and any additional resources/support needed, and then implement sustainable solutions through a flexible and adaptive process. The TAP Team also manages the Department Progress Meetings process with the Goal Area Committees (which are made up of Commissioners Court office staff) as well as departments’ Performance Measures reporting. In addition, the team provides ad hoc support to other divisions or departments as needed (e.g., supporting preparation of key Commissioners Court agenda items and related backup materials, supporting the newly established Fiscal Review process for requests for new funding, expanding departments’ access to and awareness of available resources within the County).
Harris County seeks a mission- and data-driven, service-oriented leader who can build and manage the TAP team and ensure the successful execution of the team’s projects. This role works closely with other TAP team members, the TAP Director and Assistant Director, the OCA Executive Team as applicable, Commissioners Court office staff serving on Goal Area Committees, and department leadership and staff to execute projects.
The TAP team usually works with partners for several weeks or months to study an issue and any applicable data/documents, understand the relevant staff’s strengths and needs, identify action steps and any additional resources/support needed, and then implement sustainable solutions through a flexible and adaptive process. The TAP Team also manages the Department Progress Meetings process with the Goal Area Committees (which are made up of Commissioners Court office staff) as well as departments’ Performance Measures reporting. In addition, the team provides ad hoc support to other divisions or departments as needed (e.g., supporting preparation of key Commissioners Court agenda items and related backup materials, supporting the newly established Fiscal Review process for requests for new funding, expanding departments’ access to and awareness of available resources within the County).
Harris County seeks a mission- and data-driven, service-oriented leader who can build and manage the TAP team and ensure the successful execution of the team’s projects. This role works closely with other TAP team members, the TAP Director and Assistant Director, the OCA Executive Team as applicable, Commissioners Court office staff serving on Goal Area Committees, and department leadership and staff to execute projects.
Duties and Responsibilities:
- Project Execution: For each TAP team project, manages the development, implementation, and refinement of a typically multi-week or -month process that includes project kickoff, assessment, brainstorming, work plan development, testing, implementation, reassessment, improvement, and sustainment. Responsible for 1-3 TAP team projects at any given time. Ensures timely and effective execution of (and, as needed, adjustments to) the project work plan, including oversight of other team members’ work and of deliverables from partner division/department staff as applicable.
- Communication:Regularly communicates with the TAP Director, Assistant Director, other TAP team members, partner department/division leadership, Commissioners Court staff, and the OCA Executive Team as applicable on project progress and to provide and gather feedback on an ongoing basis. Special attention should be given to communicating with partner department/division leadership to maintain alignment, discuss proposed changes or other updates, and respond to feedback quickly.
- Collaboration: Identifies and acts on opportunities to leverage the expertise and resources of other supporting departments (HR, IT, etc.) to enhance project impact, and supports the development and implementation of a Resource Bank for all County employees to access information about available resources, process-oriented best practices, and other useful information.
- Performance Tracking: Works with other TAP team members to support the preparation of Department Progress Meetings with the Goal Area Committees and supports departments’ monthly reporting on Performance Measures as needed. Attends and facilitates select Goal Area Committee meetings.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Supporting Documents:
Education and Experience:
Knowledge, Skills, and Abilities:
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
- Cover Letter
- Updated Resume
Education and Experience:
- Bachelor’s Degree from an accredited college or university.
- One (1) year of relevant experience may be substituted for each year of required education.
- At least one (1) year of experience managing multiple direct reports.
- Experience leading and driving meaningful improvements or launching new projects and programs, tracking performance of those improvements and new initiatives, adjusting based on changes and feedback, reporting results, and addressing roadblocks.
- Background in project management, process improvement, strategic planning, and/or innovation.
- Demonstrated commitment to and track record of advancing equity, justice, diversity, and opportunity in operations and public policy design.
- Demonstrated track record of managing complex projects and solving difficult problems involving various levels and teams within an organization.
Knowledge, Skills, and Abilities:
- Advanced knowledge of or ability to learn quickly about public policy, Texas county government operations, laws, statutes, functions, programs, and best practices for county operations.
- Knowledge of change management, project management, and team building principles.
- Ability to execute tasks in an effective and timely manner and prioritize assignments to meet directives while managing workload levels.
- Ability to establish positive relationships, maintain the highest standard of professional and personal ethics and behavior, and accept and provide supervision.
- Ability to drive organizational culture and build/manage high-performing teams.
- Ability to provide counsel to, interface with, and obtain feedback from a diverse range of stakeholders,
- including at the leadership level (elected and appointed officials).
- Ability to continuously learn about all County operations and Commissioners Court’s goals and objectives to ensure the department is providing the appropriate service support to other County departments and offices.
- Ability to manage and motivate a team with expertise in relevant areas, including, but not limited to, Technical Assistance, project management, problem solving, customer service, process improvement, and performance management.
- Ability to work amidst ambiguity with a high level of emotional intelligence, curiosity, integrity, ethics, and transparency.
- Ability to manage projects flexibly based on changing context, needs, information, and priorities.
- Strong customer/client service mindset focused on listening to and understanding project partners’ challenges, respecting their time through efficient conversations and clear and concise requests, and striving to solve problems to help County departments and divisions ultimately better serve the people of Harris County.
- Highly skilled in oral and written communication, with excellent ability to review and edit memos, policy documents, process flows, reports, and other documents.
- Skill in the use of Microsoft Office and project management applications.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- Graduate degree in Public Policy/Administration, Law, Organizational Psychology, Organizational Design, Business Administration, Social Sciences, or related field.
- Three (3) years’ experience managing multiple direct reports.
General Information
Position Type and Typical Hours of Work:
- Regular Full-time | This position may work from home periodically, as workload allows.
- Monday – Friday | Hours will be discussed during departmental interview.
- Works nights and weekends as required.
- Must be available at all times.
Salary:
- $42.73 - $65.23 Hourly
- Depends on Qualifications
- Based on 26 Pay Periods
- Plus, benefits
Work Environment and Physical Demands:
- This position is based in an office environment, where the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine.
- This is largely a sedentary role. However, requirements include the ability to lift up to 10 pounds, open filing cabinets and bend or stand as necessary.
- Some local travel may be required.
Reporting Relationships:
- Reports To Position: Assistant Director, Technical Assistance & Performance
- Supervises Positions: Other TAP team members on a project-by-project basis
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular(full-time) positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
