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Form of work**This role is not a remote role and is expected to last anywhere between 45-90 days To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Role & Responsibilities Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes. Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs). Works with customers and/or distributors to receive accurate account of equipment failures.
Focus of work may be in pre-sale, post-sale, or both. Maintains direct contact with customers. In addition, responds to customers needs and records details of customer contacts and actions taken.
Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s). Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team.
Minimum Education/Experience: Associates degree in business or related field plus a minimum of 1 year of industry experience or an equivalent combination of education and experience. The ideal candidate will have a bachelors degree and closer to 4 years of industry experience in a manufacturing environment. Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment Proficiency in Microsoft Office Suite
