Overview
You’re detail-oriented and love building professional relationships. The opportunity to help members reach their financial goals excites you. You will be the face of OnPoint, welcoming members and nonmembers alike. You will be responsible for supporting the branch with exceptional member service and management of the lobby area. We provide competitive pay; 100% paid premiums for employee medical, dental and vision; a generous vacation package; 401k matching; tuition reimbursement and more! OnPoint is growing, and we are looking for someone like you to join us at our team!
Responsibilities
- Responsible for exceptional member service to include eye contact, welcome greeting, calling
ensuring members needs are fulfilled and appreciative closing remarks.
- Lobby Management to include running the Front Desk when needed.
- Assist members with Servicing Transactions, to include but not limited to Courtesy Signings, Fraud,
- Listen, identify, process and recommend solutions based on members’ needs. Takes initiative to
- Manage all branch calling lists in order to further develop and/or retain relationships.
- Listen for clues and identifies cross-sell opportunities and refers to appropriate staff members as
- Keep informed on up-to-date financial services and tools offered by the Credit Union to assist
- Perform all teller transactions, maintains cash drawer, and balances within guidelines established by
- Perform any additional duties as required by the Branch Management Team.
- Demonstrated knowledge and experience operating systems.
- Ability to give exceptional member service and have strong interpersonal communication skills.
- Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
- Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
- Ability to be self-directed and work under limited direct supervision.
- A minimum of 1-2 years previous financial institution, retail sales, or customer service position involving cash experience preferred.
- Bilingual skills are a plus.
- High school diploma or GED required.