Telehealth Veterinary Technician

Job Title:Telehealth Veterinary Technician

Department: Telehealth

Position: Part-Time; Non-exempt

Salary Range: $15.00 - $25.00

Supervisor: TeleHealth Office Manager

Job Summary:

PetVet Dx is looking for a Telehealth Veterinary Technician to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the virtual care industry! Join a team that cares deeply about improving pet health compliance and providing best in class customer service for both the pet parent and veterinary community. A secondary role will be to verify patient demographic data, genetic testing requests, and information from each facility for genetic testing. The Accessioner will verify each test for each patient.

Essential Duties:

· The Telehealth Veterinary Technician will participate and champion the support and education to PetVet Dx’s pet parents on products and services that help animal health and wellbeing.

· Provide subject matter expertise on companion animal health and wellness for PetVet Dx Health.

· Participate in program development and enhancing training procedures.

· Identify and triage platform improvements and support innovative advancements.

· Collaborate with PetVet Dx Health team members on the development of current and new services and products.

· PetVet Dx offers full training and necessary materials for the vet tech to support and provide effective communication with pet parents efficiently.

· Receive laboratory samples and check them for accuracy.

· Ensure that the labels on the specimens coincide with the information provided associated with the label.

· Check specimens for contamination before preparing them for testing.

· Ensure that all analysis and preparation stages are documented properly.

· Label prepared specimens in accordance to the information provided in the initial file and ensure that specimen bottles are stored with associated information files.

· Manage data entry tasks associated with punching in patient specimen information in the lab database.

· Ensure that each process of analysis and preparation is documented in accordance to the lab’s documentation guidelines.

· Handle hazardous waste management activities in accordance to preset policies, protocols, and regulatory standards.

· Ensure proper storage of specimens in the storage area and prepare specimens for shipping

· Document and report any issues that may have arisen during the preparation process.

· Handle container management in a time-efficient manner.

· Communicate appropriately and inform veterinarians and health care facilities about the tests provided by the company and test results.

· Records, compiles, and maintains records according to the Quality Management Plan to ensure states and federal regulations are upheld for all reagents, procedures, and equipment used in the testing process.

· Assist in the development, evaluation, and implementation of new procedures and protocols.

· Performs general duties such as ordering supplies, general lab housekeeping, and maintaining safety records.

· Operates, calibrates, maintains and troubleshoots equipment notifies senior technologist(s), Supervisor, or Director when complex problems occur.

· Maintains effective communication within the department and with other internal and external clinical and research professionals. To include the answering of telephone calls from client offices, the receipt and accessioning of specimens to maintain a high level of customer service.

· Receive calls and input the patient information into the LIMS database and instruct patients on how to perform genetic tests requested.

· The Accessioner will explain the types of tests conducted in the laboratory to other accessioners, physicians, and other health care facilities.

Physical Demands

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds, standing and/ or walking continuously. There may me long periods of sitting involved. Infrequent exposure to hazards such as dust, fumes, or extreme temperatures, airborne or bloodborne pathogens, or allergens. Exposure to UV lights while some equipment is in use in the labs. Must have the ability to distinguish colors and perceive relative distances between objects. Online color-blind test is required.

Qualifications

• Active Vet Tech License / Certification (CVT, LVT or RVT)
• A Veterinary Technology associates or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is required.
• 1+ years of small animal veterinary experience or equivalent industry experience.
• Must have proficient computer skills as this will require interacting with customers and PetVet Dx team members remotely through an online platform.
• Someone who embraces forward thinking and curiosity.
• Has exemplary listening and problem-solving skills.
• Ability to multitask comfortably.
• Is comfortable collaborating with other Veterinary Technicians, veterinarians, utilizing a team-oriented environment.
• Is passionate about helping people and pets with empathy and excellent customer service focus.
• Strong verbal and written communication skills.
• Comfortable in a fast paced, self-starter environment.
• Minimal travel required.

Additional Notes:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

May require travel up to and including international. The above description is not exhaustive - the scope of the Executive role can be wide and varied.

Job Types: Part-time, Contract

Pay: $11.00 - $20.00 per hour

Expected hours: 10 – 30 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Animal care: 1 year (Required)

Work Location: In person