Address
Form of workIf you are looking to build your career with a firm that puts the client first by providing 360 advice designed to last, then Mariner Wealth Advisors is the right firm for you. We actively nurture the next generation of professionals, give back to the community and focus on building a diverse culture where everyone genuinely loves where they work and has the support needed to meet their career goals.
We are currently seeking a candidate to fill the role of Help Desk Associate at our Phoenix, Arizona location. To streamline ease of use across all of our offices, we have continued to implement new technology solutions that increase our output in terms of data, communication, and collaboration. However, with each system that is added, more questions and issues are sent to and addressed by the Help Desk team. As the internal headcount continues to grow, so does the need for a streamlined first line of support group that can solve problems efficiently, while keeping a business-first mindset.
Responsibilities
Provide High-Quality Customer Support
We are reachable in a variety of ways to meet users where they are most comfortable. We answer phones, chats, service requests, traditional tickets, and walk-ins. Help Desk associates must manage requests in a strategic manner and maintain open communication in all avenues.
Mariner's motto starts with "clients first." As in internal Help Desk, the other Mariner associates are our "clients". We serve them so they can best serve their clients.
Providing efficient, friendly, professional, comprehensive, and proactive support that prevents resurfacing and future technical issues.
Establish trust and confidence in the IT department throughout the company- Help Desk is the face of IT and our reputation is formed with every user interaction.
IT Problem Solving
The Help Desk team is our first line defense and answer for all technical problems that occur at Mariner. Knowledge of software, hardware, and how they communicate/integrate is essential.
Must be able to leverage resources available to find solutions to quickly and permanently solve issues that arise.
Possess a high level of experience with general technical troubleshooting to be effective and serve as a resource to others on the team as needed.
Written Skills
Create and edit user-facing and internal knowledge articles that are clear and accurate.
Communicate via email, ticket system, and chat with users and other departments to resolve issues provide directions.
Document technical issues and the steps taken to resolve, or summarize troubleshooting steps and escalate to the appropriate team when needed.
Qualifications
4 year technical degree or equivalent certifications/experience
2 years experience with tier 1 technical support
Skills & Knowledge
Familiarity with a variety of business facing software (Salesforce, Box, Office 365, Workplace, etc.)
Availability to work after hours on a rotational basis
Excellent customer service skills
Mariner Wealth Advisors is a top-ranked, national wealth advisory firm with locations across the United States. Our mission to put our clients first drives everything we do.
We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
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Barron's Top RIA Firms: Barron's awarded 2023 #4, 2022-2020 #5, 2019 #4, and 2018 #3 rankings to Mariner Wealth Advisors (MWA) based on data compiled for MWA and the 2017 #2 and 2016 #1 rankings to Mariner Holdings (MH) based upon data compiled for MH registered investment adviser subsidiaries. Rankings for 2016 - 2023 were published in September of each award year and were based on June 30th data, including annual figures for the previous three years. No fee was paid for participation in the rankings; however, MWA has paid a fee to use the ranking. The rankings are based on firm surveys, and filings with the regulatory databases were used to cross-check the data provided. The rankings are based on assets managed by the firms, technology spending, staff diversity, succession planning, and other metrics. The formula Barron's uses to rank firms is proprietary. The number of firms included in the rankings was: 20 (2016), 30 (2017), 40 (2018), 50 (2019), and 100 (2020 - 2023). The ranking does not indicate future performance, and there is no guarantee of future success. For additional information, visit www.barrons.com.
Employment Type: FULL_TIME
