Technician Trainee

This position is responsible for the installation or replacement of cable TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.

Essential Duties and Responsibilities:

• Install, maintain, and repair cable TV, voice, and internet systems; including internal and external wiring
• Test newly installed or relocated cables according to Company and customer specifications
• Troubleshoot issues with the network communication
• Repair related cable poles and towers
• Install cable support structures, including but not limited to cable racks, j-hooks, and innerduct
• Collaborate with internal customer service to ensure work orders are handled correctly and timely
• Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
• Provide education to subscribers on the use of equipment and services
• Close out work orders accurately and timely with the proper task and/or billing codes
• Safely operate and maintain Company and customer issued tools, equipment, and vehicles
• Perform regular vehicle and tool inspections
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education: High school diploma, general education degree (G.E.D.), or related trade school education

Experience:

• One-year professional cable technician experience
• One-year customer service experience

Technical Skills:

• Ability to install complex television and internet equipment
• Ability to utilize mobile test equipment
• Knowledge of CATV installation quality standards and requirements
• Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues
• Ability to utilize small hand tools and various power tools

Soft Skills:

• Ability to read, comprehend, and carry out instructions
• Ability to work independently with minimal supervision
• Strong verbal communication and interpersonal skills
• Superior customer service focus
• Strong time management skills

Physical Requirements:

• Must be able to pass pre-employment screening that includes background and drug testing
• Must have a valid driver’s license and a driving record that meets Company requirements
• Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
• Ability to work outdoors in various weather conditions
• Ability to work in confined spaces
• Ability to climb and carry a 28-foot ladder and work at heights
• Ability to stand for long periods of time on varied surfaces
• Ability to work long and unpredictable hours