Technician

PalCare is a leading, end-to-end senior care technology solution for emergency nurse call, access control, remote monitoring, and wander management. Our integrated hardware and software platform is utilized and trusted by over 1,200 senior living communities and 100,000 residents across the United States and Canada. We are a fast-growing company that is looking for a Technician. This position will work with a team of technicians during the installation process. Because the position travels from client to client doing installations, this position should anticipate travelling approximately 75% of the time, both locally and nationally.

Duties and Responsibilities:

• Work individually or with a team to install, test, troubleshoot, and maintain/repair PalCare emergency call system installations
• Install, test, repair, and maintain PalCare emergency call systems. These duties will also include remote support (via phone call and remote computer access), training at time of installation, and supporting clients after the installation is complete.
• Complete daily documenting of service performed, performing scheduled maintenance, and supporting service sales.
• Represent PalCare to communities and residents through thoughtful, respectful communication

Position Requirements:

• Three (3) years installing, servicing, and maintaining Access Control Systems and related systems.
• Excellent customer service skills even for difficult customers
• Ability to hear horn and/or warning devices at a distance of 30 yards.
• Visual ability (uncorrected or corrected) to observe and detect signs of dangerous obstacles at a distance of 30 yards.
• Ability to maintain a neat, clean, and professional appearance.
• Ability to work safely from ladders and scaffolds.
• Ability to work in extreme temperature ranges.
• Ability to perform work all day that requires standing, climbing, crawling, kneeling, squatting, bending, and lifting properly approximately 50 to 78 lbs.
• Ability to operate all tools and equipment in a safe and responsible manner.
• Ability to problem solve quickly and find effective solutions to issues that arise.
• Ability to travel on airplanes & rent a car.
• Possess a positive attitude and ethics which support our values and culture.

We offer a full range of benefits including medical, dental, vision, ancillary products, retirement plan with match, PTO, and holiday pay.