Technical Writer

Sonatype is the software supply chain management company. We're on a mission to change how the world innovates by making software development easier. From running the world's largest repository of Java open-source components (Maven Central) to inventing componentized software development and then software supply chain management to creating the only solution that stops malicious open-source malware in its tracks, we're constantly leading the industry while helping thousands of customers manage open source every day.

Already used by 15 million developers, we have lofty goals for our technology to be in the hands of every engineering team. And we need you to do that. Join us !

Learn more at www.sonatype.com.

Sonatype is seeking a Technical Writerto create product documentation that helps end users get the most value from our products. Technical Writers on our product team develop excellent working relationships across multiple Sonatype teams, including engineering, design, support, customer success, sales, and marketing. They leverage information and insight from each of these teams to build both user-friendly and technically accurate documentation for all Sonatype products. As a product Technical Writer, you will also play an active role in providing direct feedback and suggestions to the designers who craft product user interfaces.

Product Technical Writers embed themselves in agile teams where product managers, engineers, designers, and writers work together on equal footing. These agile teams plan and complete activities to meet quarterly product objectives, and Technical Writers take part in sprint activities and ceremonies.

Who you are

• A writer with a passion for delighting the customer and who is capable of bridging information gaps between customer-facing and internally focused departments (e.g., support, customer success, engineering, etc.)
• An inquisitive and curious advocate who is not afraid to ask questions or track down information
• Responsive, flexible, and thrive in collaborative work environments.

What you will do

• Engage with engineering teams to provide technical documentation for new and changing product features in concurrence with their planned sprints and release cycles
• Coordinate with engineering and product technical writing teams during version releases to assist with documentation-related release activities
• Leverage information garnered from interactions with customer-facing teams to continually improve documentation usability and structure
• Engage closely with product designers to provide feedback and verbiage for product user interfaces
• Work collaboratively and effectively in a remote work environment with your team to drive success in your focus area

What you bring

• 3+ years of experience in technical writing or similar field
• Samples of your work to demonstrate your ability to create user-friendly documentation about complex technical content
• Ability to clearly communicate in English both verbally and in writing about technical concepts that may be beyond your technical expertise
• Ability to craft documentation that adheres to defined product documentation writing style and tone
• Strong collaboration skills to work with multi-functional delivery teams
• Comfortable working with or quickly learning to use tools such as Paligo, Confluence, Jira, and GitHub

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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