Technical Training Manager

Position Title: Technical Training Manager

Reports To: Chief Operating Officer

Status: Salary

Job Type: Full Time

Supervises: Training Administrator

Location: General Office Location/Branch Offices

The Technical Training Manager position is responsible for overseeing the training and continuing education of the RapidFire Field team. They will partner with our business partners such as manufacturers, ESA, and internal resources to ensure new and existing Installers, Technicians, Inspectors, and helpers are properly trained on the products and services RapidFire provides.

Responsibilities:

· Analyze and document the current skill level of Field Staff

· Set goals and timelines

· Work with business leaders to establish and deliver training needs

· Assign and document online training classes

· Track and communicate CUEs required for licenses

· Create a curriculum not provided by business partners

· Perform training in person and via webinars

· Create and provide written training materials to Field team

· Train Field staff on new disciplines and projects. As an example train a CCTV Technician on Fire Alarm

· Train the Trainer

· Manage and maintain LMS

· Other duties and projects as assigned by management

Competencies:

· Excellent communication skills, written and verbal

· Knowledge of security and life safety industry including codes

· Strong attention to detail

· Ability to build consensus and relationships with employees and business leaders

Knowledge, Skill & Other Requirements:

· Familiar with NEC and Life Safety Codes

· Familiar with NFPA 25 and NFPA 72

· Knowledge of systems installed and supported by RapidFire

· Ability to train and inspire team members