Technical Support Specialist

Vista Paint Corporation is currently looking for a detail-oriented Technical Support Specialist to contribute to our Technical Support efforts. The ideal candidate will have retail and manufacturing experience. You will be part of a synergistic Information Technology Team and will be tasked with contributing your best work to a world-class organization. We offer a challenging position in a dynamic, fast-growing, and high-tech environment.

Key Responsibilities and Requirements:

• Configuration and setup of desktops and laptops. Thin clients, network printers, cell phones, POS hardware, and other computer equipment, as necessary.
• Troubleshoot Internet circuit connectivity issues and work with various ISPs to restore services.
• Basic understanding and troubleshooting skills of TCP/IP, DNS, and RDP protocols.
• Demonstrate practical knowledge of working with and supporting the following platforms:

• Microsoft Windows desktop, server, and Mac Operation Systems.
• Microsoft Remote Desktop Services.
• Experience creating domain user accounts and resetting passwords.
• Microsoft Office 365 and Outlook.
• Cloud-based Phone Systems: Configure accounts, extensions, and set up VoIP phones.
• Antivirus software, ERP platforms, and Adobe Acrobat.
• Apple iOS and Android OS: The ability to support both platforms with new cell phone setups, applications, backups, and data migration.
• Network printer setups and maintenance.
• Security camera and DVR equipment.

• Respond to support requests pertaining to software, hardware, and network connectivity.
• Log all issues and resolutions into the help desk tracking system.
• Support team members with the use of computer equipment by providing necessary training and instruction, either in person or remotely.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.

· Excellent verbal communication skills.

· Excellent troubleshooting skills.

· Strong process skills and knowledge.

· Experienced with LAN/WAN environments of an enterprise nature.

· Works well independently and in team situations.

· Light travel via company car to store locations for various projects and support needs.

· Perform light lifting 50lbs.

Requirements

Education/Experience:

· 2-3 years customer service experience, preferably in a technological environment or retail.

· Currently enrolled in a network or technology degree program, or previous AS or BS degree.

· Network+, A+ or similar certifications are a plus.

· FortiGate Firewall experience – Nice to have and would be a plus.

· Meraki and Cisco Switches experience - Nice to have and would be a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development