Technical Support Specialist

Join us on a rewarding journey at Vynca!  Our tech-enabled healthcare company cares for individuals with serious illnesses and complex psychosocial needs.  We work alongside primary care and specialty physicians to support these patients.  Our physician-led integrated care team includes providers, social workers, care managers, care coordinators, and chaplains.  We use technology to help our team improve patient results.  Our goal is to bring our patients more quality days at home.
We’re not just a team; we're a close-knit community.  We are united in our dedication to caring for each other and those we serve. Together, we forge paths of success, guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity. Be a part of a transformative movement where you'll contribute to making a profound difference every day.
Position Summary 

We are currently looking for a highly skilled Technical Support Specialist who excels in problem-solving and possesses a solid understanding of integrations and APIs, with a strong emphasis on proficiency in navigating the Jira ticketing system. The ideal candidate will have a comprehensive knowledge of PHI and HIPAA rules and regulations and be familiar with Google Workspace. They should have a proven track record in providing exceptional Technical Support and be adept at resolving technical issues efficiently.
This position offers an exciting opportunity to provide Technical Support at the intersection of technology and healthcare, contributing to the seamless integration and administration of critical systems. Candidates should demonstrate a passion for innovation, a commitment to excellence, and a proactive approach to problem-solving.
Key Requirements:

• Exceptional Technical Support Skills:
  • Demonstrated ability to provide timely and effective technical assistance to users, with a focus on resolving complex technical challenges efficiently.
• Proficiency in Jira Ticketing System:
  • Expertise in efficiently managing tasks, issues, and projects using the Jira ticketing system.
  • Ability to create workflows and high-level understanding of Jira functionalities.
• Base Knowledge in Integrations and API:
  • Ability to integrate various systems and utilize APIs for seamless data exchange.
• Understanding of PHI and HIPAA Regulations:
  • Knowledgeable about privacy and security standards governing healthcare data.
• Proficiency with Google Workspace:
  • Proficiency in utilizing Google's suite of productivity tools for collaborative work.
  • Experience working in Google Workspace.
• Experience as a System Administrator:
  • Proven track record in administering and maintaining systems and networks.

Additional Requirements (Preferred but not necessary)

• Knowledge of Scripting Languages:
  • Preferred experience with scripting languages such as Python and PowerShell for automation and customization.
• Strong Collaboration and Social Skills:
  • Capable of working effectively in team environments and communicating technical concepts clearly.
• Ability to Think Outside the Box:
  • Demonstrated ability to think creatively and find innovative solutions.
• Ability to Document Effectively:​​​​​​​​​​​​​​
  • Proficient in documenting technical processes and procedures.
• Additional Experience:
  • Previous experience with Athena Health System, Drata, RingCentral, Rippling, and Verizon MDM is a plus

Compensation & benefits

• $59,600- $76,700: The actual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands. 
• Great humans deserve great benefits! At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits. 

Essential Organizational Duties:

• Adhere to and reinforce company policies and guidelines within the team.
• Promote efficient use of resources and innovative solutions.
• Ability to work flexibly with the changing needs of a startup environment.
• Uphold the highest standards of confidentiality and HIPAA compliance.
• Foster a culture of compassionate communication and professionalism.​​​​​​​

• This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
• In accordance with Vynca’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Vynca Inc is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. EEO is the Law. 

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