Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST

Special Services Group, LLC provides technical solutions to law enforcement and military customers worldwide. We havean immediate need for a Technical Support Specialist (TSS) at our headquarters office in Marina, CA. The TSS will provide Technical Support and training on company products in person and via telephone. This position requires a self-starter who is highly motivated and willing to learn how to use a variety of highly technical products. The candidate will work in a small office environment and may assist with other duties including electronic assembly and or production as needed. The candidate must provide excellent customer service and have the ability to deal with sensitive and confidential information with a high degree of accuracy and attention to detail. The candidate may be required to pass a government security clearance.

DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service and Technical Support on company products to law enforcement and military customers as well as co-workers via phone and in-person
• Provide training on company products as needed (on-site and at customer’s location)
• Create and develop user manuals and quick start guides for product instruction
• Assist sales staff with technical questions at meetings, conferences and trade show events
• Provide inside Technical Support and training to sales staff as needed
• Maintain Technical Support database with high level of accuracy
• Utilize Microsoft Outlook and Office 365 for daily email communications
• Create and modify documents using Microsoft Word, Excel and PowerPoint. Knowledge of creating Access databases is desirable
• Must maintain complete 100% confidentiality in all aspects of customers, products and company information
• Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers by treating all employees and customers with dignity, respect and courtesy
• Perform additional duties as assigned, such as, but not limited to: assembly, production. and/or general office operations or clean up.

REQUIRED SKILLS:

• Experience providing customer service utilizing effective technical troubleshooting skills and remote debug
• Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
• Experience or willingness to learn Linux OS.
• Knowledge of IP camera technology, network-based video surveillance, cellular modems and video management systems such as Milestone
• Knowledge of network routing, firewall setup and virtual machines
• Experience with microwave transmission systems and video compression
• Knowledge of audio transmitters and receivers
• Knowledge of AC/DC power systems
• Ability to learn quickly, take initiative and possess a positive can-do attitude
• Must be focused and with meticulous attention to details
• Ability to work as a team and independently with little supervision
• Ability to wear many hats in a team environment with a professional and diplomatic demeanor
• Successfully operate in a very fast paced, hectic professional environment and interact effectively with all levels of the organization
• High energy, motivated and dedicated
• Strong interpersonal, written and verbal communication skills
• Ability to work well under pressure and realize that every task is important
• Outstanding organizational, prioritization, and time management skills
• Strong problem-solving skills and the ability to anticipate issues and resolve them
• Must manage highly sensitive information in a strictly confidential manner
• Some travel required

EDUCATION AND EXPERIENCE:

1 year of experience and Associate’s Degree in technical field (software, computer information systems, electronics, etc.) desired.

ADDITIONAL REQUIREMENTS:

Drug test and federal government security clearance may be required.

Requires valid driver’s license and insurance.

Must be legally authorized to work in the Unitd States.

Must be able to lift at least 50 lbs.

Hours: Full time, Monday – Friday 8:00am to 5:00pm

Special Services Group, LLC offers a 401K plan, medical, dental and visions benefits, sick time, vacation time and paid holidays.

Interested applicants must submit a cover letter and resume

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Marina, CA 93933: Relocate before starting work (Required)

Work Location: In person