Technical Support - Oracle Implementations

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Installation Support Analyst will support our growing complex environment. This role will be involved with a wide variety of systems and data. The responsibilities of the role will focus on the third-party interface installation, research, analysis, software installation support project bases activities, and assistance to customers on the front lines. Our technology ranges from state-of-the-art web portals, software applications deployed at merchant locations, high transnational payment gateway, various tools, and proxies, and point of sale integrations.

Requirements

• Expected travel ~10%
• Associates Degree or bachelor's degree in computer science, Information Science, Mathematics, MIS, or related discipline
• Experience ability to navigate point-of-sale software (Oracle Opera, Micros Point of Sale, NCR Aloha)
• 2 - 4 years equivalent work experience which may include third party interface programming help desk support, technical troubleshooting, point of sale support, problem solving, software installation and support
• Some travel may be required
• Proficient with web-based tools (Zendesk, Confluence, Atlassian etc.)
• Proficient with MS Office tools (Excel, Word, Outlook, etc.)
• Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing, and adding to a knowledge base.
• Strong aptitude to learn quickly, both technical and business processes
• Strong and accurate listening skills
• Patience and understanding
• Excellent written and verbal communication skills in English
• Experience in payments processing or financial service

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay provides exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.