Technical Support Specialist

The Technical Support Specialist is responsible for providing day-to-day operational support for users. Must possess good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Essential Duties and Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Conduct new hire technology orientations, ensuring a smooth onboarding experience.
• Troubleshooting phone system issues and escalating if necessary. Training will be provided.
• Assist users with password resets and/or unlocking Active Directory accounts.
• Maintain computer hardware in good working order and assist with upgrade, repair and replacement of computer hardware.
• Develop familiarity with technology aspect of office equipment (copiers, printers, monitors etc.).
• Assist with special technology projects as needed.
• Assist with security management for technology.
• Attend and participate in training opportunities and seminars relevant to this position.
• Complete other tasks as assigned by Manager.

Knowledge, Skills and Abilities

• Minimum of two years of relevant experience in help desk or system administration.
• Proven experience conducting technology orientations for new hires.
• Exceptional customer service skills and the ability to provide technology coaching in a patient manner to employees.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Ability to work both independently and as part of a team.
• Ability to prioritize tasks and manage workload effectively.
• Proficient with Microsoft Office 365, Azure is an asset.

What we offer you, our greatest asset

• Competitive salary
• Generous Paid Time Off plan
• Medical, dental and vision benefits
• Company matching 401k plan
• 24/7 access to mental health resources through our Employee Assistance Program
• Casual dress code
• Hybrid work schedule (3 days per week in the office, 2 days per week remote)
• Wellness program
• Day shift

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lancaster, PA 17601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 1 year (Preferred)
• Help desk: 2 years (Preferred)

Work Location: Hybrid remote in Lancaster, PA 17601