Technical Support Engineer - Pacific Timezone

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

We’re looking for a Technical Support Engineer to join our Global Customer Care team! You will work with our customers along with our Sales, Implementation, and Customer Success teams to ensure a phenomenal customer experience. In this position, you will support our customers with problem resolution and provide an effortless world-class support experience.

As a Technical Engineer, you will own and work customer support tickets including Defects, Service Requests and Feature Enablements through resolution. You will work in the areas of ticket analysis/prioritization, problem understanding, troubleshooting, customer communication, working with technical teams for ticket resolution, escalations and reporting.

This position is a full-time role, and you must be able to work Monday through Friday, 9am-6pm Pacific Time.

• Bachelor's Degree in Computer Science, Computer Engineering, Management Information Systems, Information Technology, or Business is preferred.
• Prior work experience related to technology, customer support, Technical Support, business, or related areas.
• Ability to learn technology quickly and troubleshoot issues.
• Desire to help people and solve problems.
• Strong communication skills.
• Self-motivated, driven, and results-oriented.
• Ability to work in a fast-paced, collaborative team environment.
• Good understanding of the latest web technologies.
• Basic knowledge of web applications (Training on Phenom products will be provided).
• Prior work experience at a SaaS, software, or technology company is a huge plus!

Applicants for this role must be currently authorized to work in the United States or Canada. At this time, we are not accepting applicants who require sponsorship, whether now or in the future

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even to those who work remotely!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere

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