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SalaryCome join us! WellSky is seeking a Technical Consultant to join the Implementation team. In this role you will be responsible for the coordination and execution of project activities during implementation and training of software. This role provides technical expertise on system software and configuration and ensures project success, satisfaction of contractual obligations, and transition of clients to a post-implementation client experience program during the professional services engagement.
A day in the life!
You will be responsible for the following:
- Work directly with project managers, project teams and client personnel learning and conducting implementation tasks through the life cycle of the project
- Direct client meetings to ensure the implementation tasks of each phase are executed properly
- Deliver end-user training to maximize use of their system
- Maintain accurate and timely documentation of worked time and other client deliverables according to established standards and procedures to ensure proper billing and revenue recognition
- Direct the client service and IT Management process of the project
- Direct problem resolution efficiently and professionally by applying knowledge of system software, applications and hardware including third party peripherals that affect the functionality and performance of WellSky solutions
- Determine the methods and procedures for new assignments and complex client issues
- Advise others on complex problems
- Perform other job duties as assigned
Do you have what it takes?
Required Qualifications:
- Bachelor's degree in a related field
- 2-4 years related work experience
- Ability to effectively communicate, both written and verbal, with internal and external project stakeholders
- Excellent troubleshooting, listening and proactive problem-solving skills
- At least one year of RPG experience
Do you stand above the rest?
Preferred Qualifications:
- Process improvement experience that resulted in quantifiable results
- At least one year of SQL experience
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
