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Form of workJob Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
· Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
· Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
· Provide VIP Support for Executives
· Troubleshooting and resolving all hardware, software, and network problems
· Escalate issues to third-level support teams
· Document procedures, FAQs, and inventory of assets
· Must be willing to travel up to 10 % of the time
Qualifications
· Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
· Experience with Helpdesk ticket tracking software and remote desktop support tools
· Excellent problem-solving, communication, and interpersonal skills
· Ability to prioritize and organize work to meet defined SLA's
· Be able to work as a team member
· Android mobile in corporation experience
· Mac in corporation experience is a plus
· Excellent communications and customer support skills
Requirements:
· Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
· Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
