Clinical Support Specialist

Job Title: Clinical Support Specialist

CANDIDATES CAN BE LOCATED ANYWHERE IN THE NORTHEAST UNITED STATES

About Us: We are Micro-Tech Endoscopy, USA (MTU), a rapidly growing medical device company based in Ann Arbor, Michigan. We are proud to be part of a global organization with facilities in Asia, Europe, and the U.S. MTU is saving lives, providing better quality patient care, and making health care more value driven. By partnering with doctors dedicated to innovation we are committed to bringing the highest quality new devices to market, with unprecedented speed, at an economical price.

Empowerment, integrity, accountability, and customer obsession are the values we live by every day. We thrive in an environment where our team members can do their best work while being themselves. We embrace our employees’ unique capabilities, and our leadership is committed to doing the right thing, delivering results for our partners, and each other. Our industry is changing rapidly, and we dedicate ourselves to setting the pace as a disruptor. At MTU, we are more than a medical technology company – we are building a community of healthcare innovators and bringing down the cost of care.

About the Position:

Ideal candidates will have at least 3 years of demonstrated excellence in a clinical role such as Nurse, Surgical Tech, etc. Candidates must have GI Endoscopy experience and must have experience in Advanced Therapeutic Endoscopy procedures such as EUS, EMR, ERCP, and POEM. Our Clinical Support Specialist provide critical field/remote clinical, technical, and educational support to assigned accounts. Work is driven by customer demand and planned coverage in conjunction with Sales Representatives. The primary focus is case support and using clinical expertise to influence customers’ usage of Micro-Tech’s full portfolio.

A successful CSSwill be a self-starter, a team player who thrives in a small, dynamic company. Our ideal candidate is relationship-driven, resilient, will have excellent communication skills, and will pride themselves on operating with integrity. Your time will be spent traveling within your designated region, supporting the Account Executives, and assisting with critical activities leading to sales conversions. The CSSwill report to the Regional Sales Leader for overall strategic sales and performance objectives, with more tactical objectives being set by the Account Executives. We are looking for highly motivated, hungry peopleto join our growing company. If you have a proven ability to establish strong relationships, garner trust by leveraging your excellent clinical and communication skills, and the desire to learn and grow in the GI endoscopic medical device sector, then you should consider applying.

Position Responsibilities:

• Become a subject matter expert quickly and continue to deepen product knowledge over time.
• Represent our company ethically in all business dealings, and according to company policies.
• Initiate and build strong relationships with external and internal clients through routine visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution.
• Serve as the primary resource for Account Executives: Support development of a successful sales territory of new and existing accounts in the territory; assist the sales team in the promotion and sale of product lines within that defined territory.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms to keep all customers abreast of the latest product, therapy, technology developments and current items of interest in the industry.
• Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Attend cases in the operating room of hospital and surgery center accounts.
• Participate in cases and surgical/clinical observation by working with ambulatory surgery center medical staff.
• Meet with existing and potential clients by traveling to their location to identify clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help to achieve their goals.
• Develop relationships with clinical personnel to establish contacts in other departments; identify key purchasing decision makers to support future sales.
• Prepare detailed weekly reporting of activity within the territory.
• Developing relationships with Micro-Tech Endoscopy sales and clinical staff to support their future sales achievements.    
• Respond to customer needs regarding products and services.
• Occasional weekend and evening trade show and/or meeting participation.
• Perform other duties as assigned.

_ Candidates must reside in the Northeast Region._

Qualifications:

• Bachelor’s degree in Nursing, Biology, or other Science field

· 3+ years’ demonstrated experience providing Clinical Support for GI medical devices in a procedure or Operating Room setting.

· 3+ years’ experience in GI/Endoscopy clinical procedures.

· 3+ years’ experience in advanced procedures such as ESD, EUS, ERCP and POEM.

• Experience as RN, Surgical Tech or similar is required.

· Exceptional ability to communicate effectively, both individually and in a group setting.

· Ability to adjust communication style or approach, depending on the audience.

· Ability to provide training and support in a calm, effective, and patient manner.

· Self-motivated and able to work with limited direct supervision.

· Ensures team success by being approachable and positive.

· Highly professional demeanor.

• Willingness to develop and perform within the MTU culture.
• Documented success in building relationships.

Essential functions of the job. Ability to:

• Sustain lengthy conversations.
• Adjust conversation style to accommodate diverse audiences.
• Travel locally and visit multiple locations (both new and existing accounts) within designated territory with high frequency.
• Engage in logical reasoning, interpreting, and responding.
• Physically be present in the GI lab for long periods at a time sometimes with little to no notice.
• Transport marketing materials and product samples weighing up to 10 lbs.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road