Tech Support Sr. Staff

Contract Period : 1 yr. (Estimated period: 4/1/2024~3/31/2025)

Pay rate: $31/hour + experience 

Level: Middle (related experiences 4+ up to 8 yrs.)
Work Address : 85 Challenger Rd  Ridgefield Park, NJ 07660
Work Hours: 9-6
 

Primary Responsibilities

• Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
• Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
• Provide VIP Support for Executives
• Troubleshooting and resolving all hardware, software, and network problems
• Escalate issues to third-level support teams
• Document procedures, FAQs, and inventory of assets
• Must be willing to travel up to 10 % of the time

Qualifications:

• Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
• Experience with Helpdesk ticket tracking software and remote desktop support tools
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Be able to work as a team member
• Android mobile in corporation experience
• Mac in corporation experience is a plus
• Excellent communications and customer support skills

Requirements:

• Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
• Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN