Tax Specialist I - Call Center Specialist

Salary: $17.56 Hourly
Location : Georgetown: 904 S. Main Street, TX
Job Type: Full-Time
Job Number: 14.02389
Department: Tax Assessor/Collector
Opening Date: 08/01/2023
Closing Date: Continuous
FLSA: Non-Exempt
JOB SUMMARY
Reporting directly to a designated Tax Manager, responsible for processing tax related transactions and providing customer service to the general public. May be assigned to either Information Services or Property Tax divisions
EXAMPLES OF WORK PERFORMED
Information Services Assignment

• Answers and directs telephone and email inquiries for all Williamson County tax office locations
• Provides information and updates to customers regarding statutes and tax laws relating to motor vehicle and property tax
• Serves as the first point of contact for tax office telephone and email customers
• Processes debit and credit card payments for property tax and motor vehicle customers
• Refers unresolved matters to the appropriate staff members
• Utilizes available tools to research and resolve customer inquiries
• Serves as liaison between customers and internal departments
• Cross trains on property tax and motor vehicle responsibilities
• Logs and notifies customers when specialty plates arrive
• Adheres to Information Services Call Center standards and procedures
• Attends all meetings and training, as required
• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to - Tax Manager
• Direct Reports - No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel outside of office for training as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Two (2) years of experience in customer service and cash handling in a fast-paced environment
• Two (2) years of basic computer navigation experience

LICENSES AND CERTIFICATIONS
Required within four (4) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• One (1) year of property tax and/or motor vehicle experience
• One (1) year of Call Center or information services experience

EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills

SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01
Do you have a high school diploma, or equivalent?

• Yes
• No

02
Do you have at least (2) years of customer service experience?

• Yes
• No

03
Describe your experience working with customers by telephone. Please list employer, position held, number of years, and daily customers. Enter N/A if none.
04
Do you have at least two (2) years of basic computer skills?

• Yes
• No

05
Please list any computer software programs you are experienced in using and the length of time of use on those programs. Enter N/A if none.
06
Are you presently or have you previously been employed by Williamson County?

• Yes
• No

07
IMPORTANT NOTE: The email used in the application will be used at the point of contact. If selected to test and/or interview, all communication will be via email. Please make sure to check your SPAM/JUNK folders.Is the email on your application correct?

• Yes
• No

08
The starting pay for this position is $17.56/hr., is this within your salary range?

• Yes
• No

Required Question