Systems Engineer: I (Junior)

Genesis10 is seeking a Systems Engineer: I (Junior) for a contract with our client in Inver Grove Heights, MN.
Job Description:
We are looking for a Systems Engineer to provide support and oversight for End User Computing technologies. This role plans and builds system infrastructure including implementing and modifying systems as well as monitors the performance. You must have excellent communication skills, both verbal and written, be detail oriented, able to work in a team environment and independently.
Key Responsibilities:

• Provide excellent customer service and communication to all levels of end users.
• Provide engineering and support services for managed systems.
• Maintain and help configure existing software, systems, and system tools.
• Process Incidents and Requests in ServiceNow ticket queue while following appropriate standard procedure documentation for resolution/fulfillment.
• Support, develop, document, and implement standard operating procedures and customer service guidelines relating to end user support.
• Recommend solutions to reduce problems or improve efficiencies, including new processes and technologies.
• Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations.
• Process new hire IT onboarding and hardware break-fix.

Required Basic Qualifications:

• Information Technology, IT Engineering and/or IT Infrastructure experience ideally to include:
• Working in an Infrastructure end user services and\or operations environment.
• Configuration and support of online services and cloud hosted solutions.
• Troubleshooting skills to resolve escalated tickets.
• Active Directory, Exchange/O365, provisioning and lifecycle management processes.
• PowerShell Experience with some understanding of scripting.
• Microsoft 365 as it applies to end users and devices.
• Enterprise printing and fax configurations and troubleshooting Imaging and hardware lifecycle management.
• Troubleshooting AD\Azure AD configurations and impact to users\devices.

Additional Qualifications

• Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology Management, or related field.
• Experience implementing process improvements using Lean principles.
• Support of IT core technology platforms that align with end user computing landscape.
• Certified in Dell\Microsoft technology support (or the ability to become certified).
• Superior verbal and written communication skills.

Compensation:
Hourly W2 pay rate $50.00-$60.00
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.