Systems Engineer

Minimum Education
B.S. Computer Science or equivalent experience. (Required)
Minimum Work Experience
2 years Hands-on Systems Engineering experience with Windows 2000/2003 server, Active Directory and/or UNIX systems in a ethernet WAN environment. (Required)
1 year EMC storage systems (Required)
Required Skills/Knowledge
Excellent written and oral communications skills.
Required Licenses and Certifications
MSCE Certification .
Functional Accountabilities
Systems Management

• Provide administration for multiple servers; ensure server availability.

• Perform network operating system and application software installation/upgrades.

• Configure server hardware and network communications; assist in the development of configuration standards.

• Monitor system performance and storage usage; document data backup procedures and provide systems performance and management statistics and reports.

• Management of system trend analysis and configuration.

• Provide user account management.

System Integration/ Implementation

• Determine and configure disk partitions.

• Integrate hardware and operating systems software into existing network technologies.

• Assist with integration of various network operating system environments (Novell, AIX, OS400, VMS, NetWare, Windows NT).

• Implement client/server solutions to support various application's suites; support the implementation of applications into production.

• Participate in moves.

• Observe deadlines.

System/Project Planning

• Recommend hardware and operating systems design and configuration.

• Disaster recovery planning.

• Assist in the creation of test plans and scripts for back-up and recovery solutions.

• Assist in the development of disk storage solutions.

• Performs hardware and network diagnosis.

• Capable of devising ways to accomplish a difficult purpose; ability to recognize a problem and construct an effective solution compatible with overall company operations.

Technical Proficiency

• Demonstrate understanding of standard networking protocols and NDS technology.

• Maintain professional expertise through continuing education at conferences, seminars, user group meetings & review of current literature.

• Pursue industry standard technical certifications.

• Provide technical support and consultation to MIS staff.

IT Best Practices

• Actively participate in the Department's ITIL processes; effectively use the Remedy system for installed aspects of the CNMC ITIL implementation.

• Participate in the Incident Management process; proactively work to resolve Incidents and meet service requests; document relevant data on requests and resolutions in agreed upon timeframe.

• Escalate incidents according to procedures; convert incidents to change requests as needed.

• Participate in the Change Control process; complete change tasks and update them with relevant information and status changes.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance