Systems Engineer

The System Engineer will have in-depth experience of a broad range of hosting technologies and processes. 

In this position, you'll need a high degree of knowledge of Windows (IIS) web servers, SQL Server administration, firewall administration, DNS, LAN/WAN/VLAN topology, virtualization, backup and restore, and disaster recovery fundamentals. 

A solid foundation of network security, both physical and logical, is required. Experience working in a high security web hosting environment is preferred. 

Responsibilities

·        Hosting Implementation 

o   Validate, configure, implement, test and troubleshoot website deployment in the managed hosting infrastructure 

o   Oversee and help maintain managed hosting environment. For example, managing Windows server and firewall updates 

o   Work with Project Managers to ensure a successful handoff of the clients’ hosting solution 

·        Acts as the escalation point for customer hosting issues  

·        System Engineering 

·        Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, CIFS, LDAP, IP Routing Email Routing and Microsoft AD), and possess an understanding of how to support these applications/protocols when accessed through VPN and firewall appliances 

·        Supervise the administration of systems and servers related network to ensure availability of services to authorized users  

·        Internal Support 

o   Maintain a thorough understanding of Local Area Networking 

o   Respond to staff and provide backup technical assistance and support 

o   Troubleshoot malfunctions of network hardware and software applications  

o   Maintain network security through proper configuration of VPN and Firewalls 

·        Operations 

o   Complete time logs in Workfront within 48 hours of completing tasks to ensure accurate and timely billing of the customer. 

o   Manage assigned projects  

o   Complete any other duties appropriate to job role as assigned by management 

Requirements

·        Exceptional troubleshooting skills 

·        Microsoft Server experience required 

·        Proficiencies in IIS; MSSQL, Hyper-V, F5, Cloudflare  

·        Experience with IP address schemes 

·        Experience of managed firewall configuration 

·        Familiarity with .NET applications 

·        Experience with setting up databases, such as MS SQL Server and MySQL 

·        Experience in the configuration, management, and troubleshooting of common web server, database, caching, and database services 

·        Experience with cloud computing services such as Azure and AWS  

·        Knowledgeable of information security issues and industry standards such as SSAE-16 

·        Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences 

·        Competent in creating and maintaining documentation 

·        Strong organizational skills  

·        Minimum 5 years' experience  

·        IT certifications a plus (Microsoft, Network+, etc.)