Product Development And Service Engineer

Summary:

As a Product Development and Service Engineer at Direct Color Systems, you will be instrumental in both the development of new products and the servicing of existing/legacy products. You will bring hands-on experience and a practical understanding of mechanical systems to the role. Your responsibilities will include product design, improvement, build, troubleshooting, and direct customer support as needed. Role Responsibilities Engineering

Responsibilities

• Be responsible for design and development of new UV printers and accessories, focusing on mechanical components and systems.
• Assist vendor selection, qualification, and prototype construction on new products.
• Conduct rigorous testing and validation of mechanical systems and components.
• Collaborate with the rest of the Engineering team, including the Electrical Engineer and Applications team to design testing plans to meet the design intent.
• Collaborate with cross-functional team in the organization, including Process Engineer and Production Manager and Tech Support Manager to ensure product integration and performance during pilot build and external testing stage.
• Provide engineering assistance on troubleshooting on-going technical issues occurred in manufacturing and in the field.
• Communicate directly with customers to understand their unmet needs and incorporate the technical solutions into future Product Development efforts.
• Participate in continuous improvement initiatives to improve product performance, reliability, and Serviceability.
• Build-up knowledge know-how and assist DCS documentation and instruction videos from Engineering perspective. Administrative Responsibilities
• Performs administrative duties as assigned including maintaining required test logs, design files and reports.
• Maintains a full workload, meeting appropriate response times and quality objectives.
• Complies with all company policies and completes administrative tasks in an accurate and timely manner.

Education/Experience Required Qualifications:

• A minimum of 5 years of experience, with a background as a mechanical technician preferred.
• Strong knowledge of mechanical systems and hands-on troubleshooting skills.
• Experience in Product Development, preferably in the Inkjet printing or related industry.
• Proficient in CAD software such as SolidWorks and mechanical design principles.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work effectively in both team-based and independent scenarios.
• 3-D printing experience is a plus.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Rocky Hill, CT 06067: Relocate before starting work (Required)

Work Location: In person