Systems Analyst / Help Desk Analyst

We are seeking a Systems Analyst / Help Desk Analystto join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

• ​Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
• Troubleshooting ability
• Active Directory and Office 365 account management (create, disabled, Password resets)
• Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
• Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
• Support Microsoft Teams, Zoom, WebEx
• Install and provisioning Windows client OS
• Mapping Printers and Network Drives
• Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
• TCP/IP knowledge to troubleshoot basic problems on LAN
• Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
• Maintaining IT team support documentation
• Being able to follow instructions and collaborate with Co-workers

Qualifications:

• Bilingual is a plus - English and Spanish Ability
• Certifications are a Plus.
• Desired Qualifications 3+ years’ experience in a technical support
• Previous experience in IT, computer science, or other related fields
• Strong problem solving and critical thinking skills
• Ability to learn new technologies quickly
• College Degree is a plus