Systems Administrator

AgriNorthwest is seeking a self-driven and collaborative Systems Administrator to join the IT Support team and provide end users world-class technical support while representing the IT department through resolution of business unit and division-level systems issues. The ideal candidate is successful independently and works as a supportive member of a cohesive team.

Responsibilities:

• Provide resolutions for tickets submitted using the support systems.
• Respond promptly and courteously to support requests, calls, emails, and other electronic communications.
• Properly document and maintain support tickets of incoming requests for service.
• Ensure end users understand how to use support systems efficiently and submit tickets properly.
• Analyze performance of support activities and documented resolutions to identify problem areas.
• Serve as first point of contact between IT department and end users needing to resolve issues.
• Administer computing systems according to defined IT standards.
• Keep organized and accurate inventory of computing system components.
• Direct user IT support plus some higher-level systems and/or process administration requiring independent discretion and judgment.
• Support a variety of IT projects.
• Provide front line support for corporate and division applications and systems.
• Upkeep industry knowledge and development of technical skills through continued education.

Qualifications:

• Any relevant and recent experience in IT, preferably in a support desk or troubleshooting role.
• Proficiency in a minimum of two of the following system or processes: O365, Windows OS, IT Asset Management, endpoint mgmt, mobile device management, technical onboarding, equipment inventory management, miscellaneous training
• Associate’s or Bachelor’s degree in a technical field (IS, IT, etc).
• Certifications and/or demonstrated proactive efforts of continued education in IT.
• Strong communication skills with ability to effectively communicate concepts, using verbal and written skills, to technical and non-technical colleagues.
• Skilled at troubleshooting and following through on issues/tasks.
• Skilled in research/analysis and systems implementation.
• Strong peer leadership skills and the ability to influence without authority.
• Able to work overtime and after-hours to meet deadlines, as needed.

AgReserves, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state or local laws. Qualified applicants must be legally and lawfully authorized to be employed and work in the United States without current or future visa sponsorship - AgReserves, Inc is not sponsoring visas at this time.

AgReserves offers medical, dental, vision, life, and AD&D insurance coverage. Additionally, employees can contribute to an FSA, and to an employer matched 401(K). Employees can apply for Tuition Assistance for continuing education purposes. All full-time employees are eligible to participate in a discretionary profit-sharing bonus. For more detailed information please visit our benefits site: https://www.agreserves.com/benefits/. AgReserves, inc. complies wth the current state minimum wage laws for all positions, regardless of the pay ranges posted.

Job Type: Full-time

Pay: $30.70 - $40.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Kennewick, WA: Relocate before starting work (Required)

Work Location: In person