System Support Specialist, Position No. 02721

Title:System Support Specialist, Position No. 02721 (This position is open to current DMV employees only)

State Role Title: Info Tech Spec I

Hiring Range: $23 - $29 / hour

Pay Band: 4

Agency: Department of Motor Vehicles

Location: IT SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type:Agency Employee Only - A

Job Duties

The Department of Motor Vehicles is looking to hire a System Support Specialist for a part-time wage position in Richmond, VA. This position is open to current DMV Employees only.
This position is responsible for administrating third level Help Desk /credit card functions to assist all areas of DMV with transaction and processing issues. The incumbent will research problems, document requirements, and write issue logs when the issue being handled is a training or system issue. The incumbent must have a strong understanding of all aspects of the DMV related to Vehicle, Driver, Customer and Motor Carrier business processes. This position will serve an essential part in DL9 and OnBase Landing Zone request handling via CSMA and the HQ Work Units requesting assistance in everyday DMV processes.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

Experience providing credit card support via landing zone request to the Headquarters and CSC staff.
Strong understanding of all aspects of the DMV related to Vehicle, Driver, Customer and Motor Carrier business processes.
Experience with researching problems, documenting requirements, and writing issue logs when the issue being handled is training or a system issue.
Experience helping customers or co-workers to interpret and explain policies, procedures and related laws.
Experience in providing internal and external customer service and support through problem solving and providing solutions.
Excellent oral and written communication skills demonstrated via experience in presentations, written reports, documents, communication, and email.
Available to work according to established work schedule of Monday through Friday and alternating Saturdays.

Additional Considerations

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Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This is an hourly/wage position limited to 29 hours per week or 1500 hours during the 12-month period of May 1 - April 30. The wage employment period resets on May 1 of the following year. This wage position offers no state benefits.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.