Address
Form of workSystem Support Generalist
- 19386
- 242 Sheetz Way
- CLAYSBURG, Pennsylvania
- Full-Time
- 2nd Shift
- On-Site
Job Description
2nd shift position with hours from 4PM to 1AM.
OVERVIEW
Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures. Responsible for resolving basic issues, including those that have been escalated from other members of the System Support team.
RESPONSIBILITIES (other duties may be assigned)
- Initial Tier 1 resource for dealing with technical issues and call tickets. May provide escalation assistance to other System Support team members
- Possess basic knowledge of one or more Packaged Solutions, and of the business processes the packages support
- For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. For non-routine issues, utilize experience and knowledge to evaluate, test, and implement corrective actions.
- Monitor system performance alerts and notify appropriate IT resources when anomalies are found. Develop SOPs to monitor and handle these issues
- Use tools such as debuggers and SQL editors as part of troubleshooting and issue resolution
- Participate in Implementation / Deployment / Documentation projects as assigned
- Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
- Develop technical support documentation
- Identify technical support trends which require immediate attention
QUALIFICATIONS
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- Bachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required
- Bachelor's degree in Computer Science, Management Information Systems, Computer Engineering preferred
Experience
- No experience required
Licenses/Certifications
- None
Tools & Equipment (Other than general office equipment):
- None
ABOUT SHEETZ:
Since 1952, Sheetz, Inc. has served up top-tier convenience and customer service to its communities at the intersection of food and convenience. The family-owned company continues to experience limitless growth resulting in over 675 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina (Michigan coming soon!).
Our mission at Sheetz has been to meet every need of a customers on-the-go, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a high-level, and supporting the communities in which we operate.
Our mission at Sheetz has been to meet every need of a customers on-the-go, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a high-level, and supporting the communities in which we operate.
