Switchboard Operator

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:Full Time

Shift : Days

The community you’ll be caring for:AdventHealth Lake Wales

• AdventHealth Lake Wales is a licensed 160-bed hospital, with 24-hour emergency care and outpatient services including imaging, rehab, lab and wound care, that has been serving the community and surrounding areas.

• As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists.

• Lake Wales is located in Central Florida in between Orlando and Tampa and is home to the Historic Bok Tower Gardens and Bird Sanctuary.

The role you’ll contribute:

AdventHealth Operator Specialists service an average volume of 95,000 calls per month in an efficient, courteous and professional manner for 8 hospital locations in a 24/7 environment. Responsible to communicate up to 15 different types of emergency codes for the safest outcome for all. Conducts overhead pages and sends out emergent mass communication text messages accurately and professionally. Maintains flexibility in work schedule and performs assigned tasks to meet the needs of the department and hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Utilizes various computer applications to include a primary and back-up switchboard phone console system and multiple emergency notification systems to process calls and alarms.

• Initiates and coordinates accurate communications for emergent events to include: code blue, code pink, code orange, code yellow, code green, code black, code red, code purple, code stemi, rapid response, active shooter and telephone outage escalation.

• Monitors multiple alarm systems to include fire, oxygen and elevators in the PBX area and notifies appropriate personnel when an alarm is received.

• Utilizes on-call systems and various on-call procedures to contact multiple departments after hours upon request.

• Maintains an understanding of hospital departments and surrounding areas, stays informed of all changes, reads email in a timely manner and updates resource documents frequently as needed.

Qualifications

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED

• 1 year of related work experience as a Switchboard Operator or in customer service field

EDUCATION AND EXPERIENCE PREFERRED :

• High school diploma or equivalent

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Operations

Organization: AdventHealth Lake Wales

Schedule: Full-time

Shift: 1 - Day

Req ID: 24008415

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.