Address
Form of workReceptionists and switchboard operators greet clients and visitors, in person or on the phone. They then direct the person to the most appropriate person or department for their needs. Often, the job of receptionist is not limited to reception duties. An increasing number of employers want to have a receptionist able to perform basic secretarial tasks. Since receptionists are usually the first person that customers meet, it is important for the first impression to be the right one.
Main receptionist duties
Greet visitors and customers
Answer the phone and screen calls
Guide callers to the right person or department
Take down and forward messages
Provide information (e.g. brochures, pamphlets)
Main secretary/receptionist duties
Secretary/receptionists have the responsibilities of a receptionist and the duties of a secretary. Generally found in small companies, secretary-receptionists can also work for large companies, where their secretarial work is similar to that of an office clerk. In addition to the duties of a receptionist, they also
Receive and distribute mail
Manage conference rooms
Supervise office maintenance
Receive payments and make out receipts
Update the book of accounts and various databases
Assist with billing
Education
Receptionists should have a high school diploma at a minimum. Employers may require a diploma in office administration or a related field for secretary/receptionists. Equivalencies in terms of work experience are allowed depending on the employer.
Professional skills
Proficient in office systems software
Thoroughly fluent in French and English
Knowledge of your sector
Good typing skills
Profile
Nicely turned-out
Energetic
Good interpersonal skills
Punctual
Organized
Thorough
