Surgery Scheduler/Hospital

JOB SUMMARY

Surgery Scheduler manages surgery schedules for multiple physicians. While providing the highest levels of courtesy, respect, and customer service to patients. The scheduling process involves coordinating between patients, multiple physicians, anesthesia providers, laboratories, and other medical representatives.

DUTIES AND ESSENTIAL JOB FUNCTIONS

• Schedules non-clinic surgeries, admissions, procedures, or specialized testing for in-patient, outpatient, or ambulatory surgery centers, including any associated services such as anesthesia, physical therapy, or Home Health Services.
• Schedules surgery in accordance with the appropriate facility and following the provider’s protocol.
• Ensures proper documentation is noted for all orders pertaining to the requested surgery or admission and completes all paperwork and requirements for hospital/outpatient facility to include verifying patient consents, history and physical notes, insurance and demographic information, or any other paperwork specific to the facility, forwards to a facility in a timely manner.
• Follows up on any outstanding issues to ensure surgery is performed at a scheduled time.
• Frequent interaction with Providers to secure and/or clarify orders and other details related to surgeries.
• Educates patients to ensure they are fully informed in all aspects of the surgery, accessing clinical staff for medical issues or questions they cannot answer.
• Coordinates with PCP for medical/cardiac clearance, if necessary. Obtains copy of results and forwards to hospital/out-patient facility, ensuring receipt in a timely manner.
• Coordinates scheduled surgeries with Surgery Pre-Cert staff for verification and obtaining all information required to ensure payment for services provided for outpatient or in-patient surgeries, procedures or specialized testing is obtained.
• Refers patient to Surgery Pre-Cert staff or CBO for financial counseling or specific financial questions
• Tracks all scheduled cases and notes any circumstances for delayed, canceled, or postponed surgeries.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

COMPETENCIES

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure
• Proficiency with electronic medical records (EMR)
• Proficiency with Outlook
• Working knowledge of ICD-10 and CPT coding

QUALIFICATIONS

Required

• High School Diploma or GED

• Two (2) or more years of surgery scheduling experience

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Surgery Scheduling: 2 years (Required)
• Customer service: 1 year (Required)
• Hospital Surgery Scheduling: 2 years (Required)

Work Location: In person