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No clearance required
Do you want to make a difference?
Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team
Our Level 2Desktop Engineering team is responsible for ensuring that all network connections, software, and end-user's computers in our organization are functioning smoothly. Our mission is to provide technical support to our organization's employees, both onsite and remotely. Working under the CIO's organization our team often delves into complex tasks in alignment with Audits, Compliance Needs, and Asset Management.
What is the position?
A Desktop Engineer is responsible for managing the installation, configuration, maintenance, and security of desktop systems, as well as providing end-user support and training to ensure that users can effectively utilize desktop technology. The Desktop Engineer's role is critical to any organization's IT infrastructure, as they are responsible for ensuring that all desktops and laptops in the organization are functioning smoothly. Our engineers are a crucial steppingstone between Level 1 and Level 3 support, assisting our user population with complex issues and getting fantastic results along the way!
What will I get to do?
Your primary responsibility will be to provide on-site and remote support to clients at our Falls Church, VA Office. You will receive tickets in our ticketing system to work on, update, and resolve after working with the client. In addition, you will be supporting our logistics team by ensuring that hardware is prepared, packaged, shipped, and received. You will be responsible for CMDB Administration, Microsoft 365 Administration, and work towards keeping Cognosante compliant across our multiple frameworks that we support.
What qualifications do I need?
What additional characteristics will help me thrive?
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
Compensation
$27.14 - $40.72
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.
We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com
No clearance required
Do you want to make a difference?
Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team
Our Level 2Desktop Engineering team is responsible for ensuring that all network connections, software, and end-user's computers in our organization are functioning smoothly. Our mission is to provide technical support to our organization's employees, both onsite and remotely. Working under the CIO's organization our team often delves into complex tasks in alignment with Audits, Compliance Needs, and Asset Management.
What is the position?
A Desktop Engineer is responsible for managing the installation, configuration, maintenance, and security of desktop systems, as well as providing end-user support and training to ensure that users can effectively utilize desktop technology. The Desktop Engineer's role is critical to any organization's IT infrastructure, as they are responsible for ensuring that all desktops and laptops in the organization are functioning smoothly. Our engineers are a crucial steppingstone between Level 1 and Level 3 support, assisting our user population with complex issues and getting fantastic results along the way!
What will I get to do?
Your primary responsibility will be to provide on-site and remote support to clients at our Falls Church, VA Office. You will receive tickets in our ticketing system to work on, update, and resolve after working with the client. In addition, you will be supporting our logistics team by ensuring that hardware is prepared, packaged, shipped, and received. You will be responsible for CMDB Administration, Microsoft 365 Administration, and work towards keeping Cognosante compliant across our multiple frameworks that we support.
What qualifications do I need?
- 3 years in support of Windows and Mac environments.
- Executive and VIP level support experience.
- 3 years working knowledge of Active Directory and Microsoft 365 tenants. Understanding of computer hardware, networking, and troubleshooting methods.
- Experience with site management and inventory management.
- Development of documentation and knowledge articles for technical/non-technical users.
What additional characteristics will help me thrive?
- Excellent written and communication and customer service skills.
- Experience with Microsoft Intune and Microsoft Azure.
- Experience with WDS imaging.
- Experience with CMDB Asset Management.
- HDI Certification.
- ITIL Foundations Certification.
- CompTIA A+ an/or other CompTIA certifications.
- Bachelor's degree in computer information systems, Information Technology, related field, or equivalent experience.
- Strong ability to self-manage your workload and tickets that are assigned to you.
- Self-starter who doesn't shy away from new problems or scenarios.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
- Ensure optimal health and productivity of our employees
- Support employee retention and attraction
- Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$27.14 - $40.72
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.
We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com
