Customer Care Admin Support / Reception

Overview

Under the direction of the Customer Care Manager, provides operational support to the Customer Care Coordinators for residential domestic moves. The coordinator works as a liaison between the Sales Representative, Customer Care and Operations to ensure all aspects of the move are properly arranged and within our operational guidelines Position interacts with several service areas within the organization, including Dispatch, Operations, International, Claims, Sales, etc. to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

Responsibilities

• Maintain communication throughout the move process with sales, coordinators, driver, and operations.
• Obtain and maintain all necessary information and paperwork to ensure an efficient and timely relocation for the customer.
• Alert and update appropriate parties to any change or modifications to schedule.
• Ensures file content is complete and accurate.
• Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system.
• Provides essential support to the Front Desk Receptionist when coverage is required. This includes but is not limited to:
• Warmly greeting and assisting all visitors in a professional demeanor.
• Effectively managing a high-volume phone line, ensuring that calls are answered promptly and directed to the appropriate individuals or departments.
• Organizing incoming mail and distributing it to the respective recipients.
• Serves as the backup for customer facing coordinators as needed.
• Responsible for the data integrity in the system regarding domestic residential moves.
• Orders and arranges all third-party services and operational services for the customer.
• Works with Customer Care Coordinators to confirm bookings and reserve resources, materials, and equipment.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service presence, written and verbal communication skills.
• Demonstrated proficiency using computer, common office equipment and MS Office applications.
• Proven problem-solving skills, analytical and decision-making skills.
• Ability to work in a fast paced, multi-tasked environment.
• Experience in the relocation, real estate, or transportation industry preferred.

About

As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

As a SmartCEO 2016 Corporate Culture Award winner, JK places high standards on the care of its employees. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!

JK Benefits

• In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your expected compensation for this position?

Ability to Commute:

• Sterling, VA 20166 (Required)

Work Location: In person