Support Engineer

Job Position Support Engineer

Job Location Pittsburgh, PA

Job Type 06 Months Contract to Hire

Job Mode - Hybrid (3 Days onsite, 2 Days Remote)

Job Description

Performs complex troubleshooting as a subject matter expert in one or more applications.

Works to ensure appropriate monitoring and alerting setup.

Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders.

Monitors changes to applications and their operating environment.

Analyzes any complex issues.

Recommends technical solutions on application problems.

Reviews and develops updates of contingency documentation and processes.

Reviews and analyzes product migrations through all systems environments.

May review and execute Change Management scripts.

Contributes to incident resolution for high priority incidents.

May mentor or provide guidance to junior team members.

Contributes to the achievement of related teams' objectives.

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.

• Enterprise Data Lake environment
• Top Skills: Linux, SQL, DevOps (Automation CI-CD, Scripting)
• Database skills required (will work with Elasticsearch, Kudu, Hadoop, etc.)
• Global Digital Pulse
• Kafka (MQ acceptable)
• Monitoring tools (Splunk)
• Scripting experience to build automation (UNIX or Python)
• Troubleshooting issues
• Data pipeline is already built
• DevOps or Data Engineer with experience with SQL queries
• Data Lake background is a plus but not required