It Support Engineer Intern

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

For us, an internship is more than just checking a box. It's about learning and developing your skills and exploring your curiosity to figure out what you like or want to do next as you launch your career. You'll be given tools to learn alongside your team and work on relevant projects that make a difference on college campuses, impacting students just like you. We value our interns highly and our program has been highly successful, in fact some of our most senior leaders came-up through our program and have continued to make a mark because of our collaborative and supportive culture.

Apply to be a part of our full-time 12-week internship running from May 20-August 9 and see what it’s like to live the #ellucianlife.

2023 Vault Rankings 
#1 Tech & Engineering

#2 Overall Internship Program

#3 Racial & Ethnic Diversity

#1 Software Engineering & Development

#1 Sales, Marketing, & Communications

#4 LGBTQ+ Diversity

#5 Quality of Life

An IT Support Engineer Intern specializes in troubleshooting technical issues for end users. These issues could be either hardware or software related, and it’s the IT Support Engineer’s job to diagnose where the problem is and implement a solution for the user. A successful IT Support Engineer will be comfortable communicating with users and educating them on systems and services. An IT Support Engineer Intern will be able to identify opportunities for improvement in services and technology and work with the team to implement those improvements.

Where you will make an impact

• Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
• Expertise with the following: Windows and Mac Operating Systems, Office Suite, Networking, Video Conferencing software, and Audio.
• Maintains awareness of new and emerging technologies and products provided by IT. Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
• Communicate maintenance schedules, operational issues and impacts to IT management and business users.
• Encourage communication of innovative ideas, solutions, suggestions, and problems.
• Provide feedback regarding IT methodologies, standards, and industry leading practices.
• Research and implement tools and technology that will enhance the way we provide services to our employees.
• Ensures timely resolution/referral of employee’s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
• Facilities support, including Audiovisual systems

What you will bring

• Knowledge in the Windows OS and core desktop software configuration
• Technical skills designing, documenting, and implementing projects
• Ability to triage systems down situations
• Solid understanding on mobile devices (iPhone, Android)
• Understanding of MacOS, iOS configurations and support
• Understanding of the product flow patch management, software distribution/deployment, and imaging technologies (such as IBM BigFix)
• Knowledge of end user applications and hardware including:
  
  • Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video Conferencing, Dell and Apple laptops

• Paid holidays 
• 2 Charity Days
• Food Vouchers
• Flexible Time
• Rewards & Recognition

#LI-PB1

#LI-onsite