Support Associate, Client Services

Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength
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Join the KnipperHEALTH Team!
The Client Operations Support Associate is responsible for managing their assigned focus area of the order
monitoring, PLIT's and reporting processes for multiple Sample and Compliance Programs. while ensuring programs
remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal
Standard Operating Procedures (SOPs). The CST Support Associate will create and maintain relationships with internal
stakeholders in support of the assigned programs and will identify new opportunities to enhance program efficiencies
and compliance.
Works under direct supervision of the CST Team Lead and is responsible for day-to-day operations of assigned client
programs. The CST Support Associate works to provide daily support to the Client Services Account teams.
Hybrid based role out of Lakewood, NJ
Responsibilities

• Maintain productivity and efficiency for the client programs.
  Assist in the maintenance and updating of all Centralized Support Team documentation.
  Set up job folders, filing and records storage procedures.
  Review and monitor daily orders and report any discrepancies to the Lead.
  Review and monitor the Client Portal daily to ensure data is matching Samplicity.
  Review and monitor the Reconciliation Report.
  Data Collection and monitoring of acquired data.
  Standard Data Entry responsibilities
  Assist with troubleshooting and resolving system/process issues.
  Exceptional interpersonal and communication skills (verbal and written)
  Ability to use sound judgment, remain flexible, maintain professionalism and re-establish priorities in a deadline driven environment.
  Proficiency in Microsoft Outlook, Excel, Word.
  Ability to trouble-shoot, problem-solve and formulate recommendations for solutions.
  Time management skills with aptitude to multitask across various clients..
  Ability to work in a team environment and independently with all levels of the organization.

Qualifications

• Education/Training:
• High school diploma, some previous work experience preferred.
  Related Experience:
• Previous customer service environment with demonstrated success in managing
  responsibilities.
• Microsoft office experience preferred.

Knipper Health is an equal opportunity employer.
client service coordinator, client needs, sample management, marketing support coordinator, client program manager, pharmaceutical, brand, product