Supervisor

Description:

The AVA Law Firm Supervisor is responsible for being a mentor and coaching the Legal Assistants, and Legal Receptionists as they handle various tasks within the organization. You will be responsible for taking an active role in the hiring process for employees. It will be important that you ensure your team has adequate training and has the tools they need for success. As you lead your team to success, you will continue to support your staff after initial training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource for your team.

To succeed as an AVA Supervisor, you should be focused on helping your team build the necessary skills and knowledge to allow them to provide excellent support and service to our clients. You should be supportive, communicative, and attentive.

Supervisor Responsibilities:

• Provide direct supervision over an assigned team of Legal Assistants and Legal Receptionists

Responsibilities and Duties:

• Active Involvement in Hiring: Participate in candidate interviews, assess applicants, and provide input to select suitable Legal Assistants and Legal Receptionists. Aid in new hire onboarding to ensure a smooth integration into the team.
• Client Relationship Management: Build and maintain strong client relationships, ensuring client satisfaction, addressing concerns promptly, and fostering a positive client experience.
• Process Improvement: Continuously assess and improve existing processes within the team, implementing efficiencies and best practices to enhance productivity and service quality.
• Quality Assurance: Implement quality assurance programs to ensure accuracy and consistency in tasks performed by the Legal Assistants and Legal Receptionists. Conduct regular audits to maintain high standards.
• Team Development: Develop and implement training programs to enhance the skills and knowledge of team members. Foster a culture of continuous learning and professional development.
• Performance Metrics: Establish key performance indicators (KPIs) to measure the team's performance. Regularly analyze these metrics and develop strategies to improve team efficiency and effectiveness.
• Conflict Resolution: Act as a mediator in conflicts that may arise within the team, resolving disputes professionally and maintaining a harmonious work environment.
• Resource Management: Manage resources effectively, including workload distribution, task assignment, and scheduling, ensuring optimal utilization of staff skills and expertise.
• Communication: Facilitate clear communication channels within the team and with other departments. Conduct regular team meetings to disseminate information, share updates, and encourage feedback.
• Compliance: Ensure the team's adherence to legal and organizational regulations, policies, and procedures. Stay updated on industry best practices and legal requirements relevant to the tasks performed by the team.
• Reporting: Generate comprehensive reports on team performance, client feedback, and other relevant metrics. Present these reports to the management team, offering insights and recommendations for further improvement.
• Cross-functional Collaboration: Collaborate with other departments within the organization, such as legal, marketing, and finance, to streamline processes and enhance overall organizational effectiveness.
• Other duties and responsibilities as assigned.

Requirements:

Qualifications and Skills:

• You must be at least 18 years of age or older.
• 1-2 Years of Law Firm experience preferred.
• Strong leadership skills with the ability to professionally lead a team of staff members.
• Have excellent verbal and written communication skills.
• Have superior interpersonal and customer service skills.
• Have comprehensive technical skills.
• Skilled in data entry.
• Have high attention to detail.
• Can operate effectively in a fast-paced environment with evolving requirements and priorities.