Supervisor, Enhanced Care Management

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 90,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969,  our employees have been making this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you.

The Enhanced Care Management (ECM) Supervisor will assist in program development and implementation of the Care Management operations for the ECM Program and patients. This role will support and oversee the daily operational and administrative activities of the Care Management teams.

Roles & Responsibilities 

• Works with management to ensure the ECM operations is running smoothly and production goals are met
• Works with leadership, providers, and managed care teams to determine the needs of a high-utilizer and vulnerable patient populations, such as basic housing assistance and patient tailored intensive case management
• Develops care and service plans with linkages to medical, psychiatric, social, educational, and other services, as needed
• Works with community-based organizations to provide team-based and patient-centered Care Management for ECM patients
• Supervises day-to-day operations.
• Provides support to the ECM Manager by assisting with daily operations, such as managing staffing schedules, calendaring, and liaising with community partners
• Builds positive staff relationships, inspires others to perform at a higher level, and retains an accountable workforce
• Facilitates meetings and trainings with ECM teams to provide updates and develop strategies for program quality assurance, quality improvement, and compliance by following Neighborhood/program policies and procedures
• Recommends or make decisions to hire, transfer, reward, discipline or terminate employees
• Assess training needs and promote developmental activities
• Evaluates, coaches, and develops team performance by using job requirements and competency assessments
• Oversees, reviews, and audits case files; provides prompt/actionable feedback to ECM team members
• Assures staff participation in required training programs and compliance with safety rules, health practices, incident, and mandatory reporting requirements
• Conducts initial screening, assessments, and reassessments to determine the constant needs of the patient
• Conducts outreach, enrollment, monthly reporting, and accurate completion of comprehensive risk assessments and care plans
• Conducts proper intake steps such as patient data collection, eligibility, program enrollment, care plan development, and assessment of needs
• Provides direct Care Management services to ECM participants in their assigned caseload in line with ECM guidelines and recommended services
• Responds to patient inquiries and refers patients to other departments, social services, or support services, as needed

Quality Management & Record Keeping

• Contributes to the success of the organization by participating in quality improvement activities
• Documents in eClinicalWorks (eCW) for all care coordination, including services or teachings provided
• Prioritizes activities according to intensity, need, and required follow-up
• Provides accurate and timely reports to manager and site staff, as required

Requirements 

Education/Experience 

• Bachelor’s degree required; master’s degree preferred
• Three years community outreach or behavioral health experience working with high-risk populations required
• Experience working within behavioral health, integrated primary care, or federally qualified health center (FQHC) settings preferred
• Experience working with the patient centered medical home preferred 
• Bilingual (English/Spanish) preferred
• Lead experience required; completion of LEAP preferred (internal)
• Valid CA driver’s license and proof of auto insurance required

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with various characteristics of homeless adult populations, seniors, or other vulnerable populations
• Knowledgeable about and experience with experience with issues of mental illness and/or chemical dependency
• Knowledgeable about and experience with computer programs, such as Microsoft applications and electronic medical records
• Ability to be sensitive and understand the emotions of others
• Ability to demonstrate management of their own emotions and impulses
• Ability to train and develop staff
• Ability to successfully manage multiple tasks simultaneously
• Ability to work with people of all social and ethnic backgrounds
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-1 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability, or religious belief. Proof of booster dose will be contingent upon booster eligibility.

Salary range: $62,069.08 - $75,862.20, depending on experience.